One Hit Wonder

Answered

still getting in-app notifications when turned off

4 replies
71 views

I’ve turned off all in-app notifications but am still getting pop ups promoting Deezer features like collaborative playlists for new years.

Nina NeboAnswer

Superuser

Hi @Nina Nebo, yes i’ve tried this but they’re all turned off on Desktop and Mobile, but still getting popups on mobile.

Maybe link below can help you

Manage Your Deezer Notification Preferences

https://support.deezer.com/hc/en-gb/articles/115003743425-Manage-Your-Deezer-Notification-Preferences

or contact Deezer support / Chat

https://support.deezer.com/hc/en-gb/requests/new

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜

Nina Nebo

Superuser

Hi @cazzzac44 !

Maybe this can help you.

Go to your Profile ➡ Account settings ➡ Notification preferences ⬇

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜

C

cazzzac44Author

One Hit Wonder

Hi @Nina Nebo, yes i’ve tried this but they’re all turned off on Desktop and Mobile, but still getting popups on mobile.

Nina NeboAnswer

Superuser

Hi @Nina Nebo, yes i’ve tried this but they’re all turned off on Desktop and Mobile, but still getting popups on mobile.

Maybe link below can help you

Manage Your Deezer Notification Preferences

https://support.deezer.com/hc/en-gb/articles/115003743425-Manage-Your-Deezer-Notification-Preferences

or contact Deezer support / Chat

https://support.deezer.com/hc/en-gb/requests/new

💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜

C

cazzzac44Author

One Hit Wonder

Yeah I think I’ll contact Deezer support, as it’s more of a bug rather than not knowing how to use a feature (where the Community can help). Thanks @Nina Nebo

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