One Hit Wonder

Answered

song catcher no longer works

Forum|Forum|3 years ago
July 16, 2023
24 replies
798 views

This feature hasn't been working for a month, it looks like it's trying to recognise songs but but shows no match as if it can't hear anything.

songcatcher

Best answer by FriskyProdigy

Hello @Holly Gibson,

There will be limited help from the community if there are no enough details to work with.

Please provide more details such as:

Device Type
Operating System (Android, iOS ) and the version of it currently installed.
Deezer Release Type (Beta or Stable)
Deezer Version
How to reproduce the issue

That said, I’ll assume you’re on the Stable branch of Deezer, running the latest version and all the latest OS updates installed.

If this is the case and SongCatcher fails to pick up songs; check the following

Make sure Deezer has Microphone permissions and it’s working well
Sometimes if the song is mixed by a DJ, sped up, slowed down or altered to compile a track mix of sorts, it may be challenging for music recognition to work.
Make sure you’re not under a firewall that might be blocking server connections for SongCatcher to work
Try Clearing the Cache of Deezer app, if that fails “Clear Data” and sign back in to Deezer
Try reinstalling the app
Try rebooting the phone

If all above do not resolve your issue, please write back.

Show previous replies

T

testarossa

Hitmaker

Songcatcher has always been an unreliable "feature". Hit and miss at the best of times, constant "Oops Something Went Wrong" errors....Tiresome being constantly asked to confirm the latest version's installed. Zero efforts from Deezer at fixing it ..

K

kisnanen

Guitar Hero

Hi @kisnanen, sorry to hear you're experiencing this kind of issue.

Could you confirm if you have the latest Deezer version installed, since the latest version came out on the 7th?

Like I JUST said in my message above, I reinstalled it RIGHT before writing what I wrote so I have the newest version that Play app store has. I wrote to Deezer Support too, answered this same question, and later got email that had both copy of me answering this question and bunch of others and yet the Support person wrote to me asking the very same questions.

K

kisnanen

Guitar Hero

The same problem still exists… Whenever it works and I feel happy, it soon reappears, the hearing situation being the same, the Deezer version being the same, the Internet connection working perfectly. It would be so nice to at least get a reply that Deezer is taking it seriously and working to fix the problem.

bdsa

Rising Star

I have this exact same issue too. Only works about 10% of the time, if that. It’s too bad since it’s a feature that made me move from another service.

I’m on latest Android and Deezer 8.0.3.151

Unfortunate that Deezer’s Android app is so bad 😔

awesomemac

Superuser

Not sure if it could be a fix, but there is a update 8.0.4.108.

bdsa

Rising Star

@awesomemac - Is that for Android? I just checked but no updates so far.

awesomemac

Superuser

Yes.

awesomemac

Superuser

My tablet did had the previous Deezer update: Song Catcher didn’t work. But after updating to the latest Deezer update, Song Catcher was back in action.

bdsa

Rising Star

Yes.

I was finally able to update to this version and the problem persists.

This is so unreliable that I don’t even bother using and just go right for Shazam.

Jaime.Deezer

Community Manager

hi @bdsa I am sorry that Songcatcher is not working all the time for you.
Could you please provide as much info as possible and examples of when it works and when doesn’t. That would be helpful to forward it to our devs.
Thanks for your help and apologies for the inconvenience

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