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One Hit Wonder
Holly Gibson
One Hit Wonder
July 16, 2023
Answered

song catcher no longer works

  • July 16, 2023
  • 24 replies
  • 798 views

This feature hasn't been working for a month, it looks like it's trying to recognise songs but but shows no match as if it can't hear anything.

    Best answer by FriskyProdigy

    Hello @Holly Gibson,

    There will be limited help from the community if there are no enough details to work with.

    Please provide more details such as:

    • Device Type
    • Operating System (Android, iOS ) and the version of it currently installed.
    • Deezer Release Type (Beta or Stable)
    • Deezer Version
    • How to reproduce the issue

    That said, I’ll assume you’re on the Stable branch of Deezer, running the latest version and all the latest OS updates installed.

    If this is the case and SongCatcher fails to pick up songs; check the following

    • Make sure Deezer has Microphone permissions and it’s working well
    • Sometimes if the song is mixed by a DJ, sped up, slowed down or altered to compile a track mix of sorts, it may be challenging for music recognition to work.
    • Make sure you’re not under a firewall that might be blocking server connections for SongCatcher to work
    • Try Clearing the Cache of Deezer app, if that fails “Clear Data” and sign back in to Deezer
    • Try reinstalling the app
    • Try rebooting the phone

    If all above do not resolve your issue, please write back.

     

    24 replies

    GropplerZorn
    Superuser
    GropplerZorn
    Superuser
    July 17, 2023

    hey @Holly Gibson 

    what OS are you on? android? and are you running a beta version or nah?

    Deezer Legend
      FriskyProdigy
      Superuser
      FriskyProdigyAnswer
      Superuser
      July 19, 2023

      Hello @Holly Gibson,

      There will be limited help from the community if there are no enough details to work with.

      Please provide more details such as:

      • Device Type
      • Operating System (Android, iOS ) and the version of it currently installed.
      • Deezer Release Type (Beta or Stable)
      • Deezer Version
      • How to reproduce the issue

      That said, I’ll assume you’re on the Stable branch of Deezer, running the latest version and all the latest OS updates installed.

      If this is the case and SongCatcher fails to pick up songs; check the following

      • Make sure Deezer has Microphone permissions and it’s working well
      • Sometimes if the song is mixed by a DJ, sped up, slowed down or altered to compile a track mix of sorts, it may be challenging for music recognition to work.
      • Make sure you’re not under a firewall that might be blocking server connections for SongCatcher to work
      • Try Clearing the Cache of Deezer app, if that fails “Clear Data” and sign back in to Deezer
      • Try reinstalling the app
      • Try rebooting the phone

      If all above do not resolve your issue, please write back.

       

        Guitar Hero
        annejones
        Guitar Hero
        November 5, 2023

        I have the same problem on a brand new Samsung A54. I have restarted the phone a thousand times. Likewise I have removed and reinstalled the app. The song catcher works occasionally but it usually tells me that I have no internet connection.  There is nothing wrong with the internet connection.  Very frustrating. 

          Jaime.Deezer
          Community Manager
          Jaime.Deezer
          Community Manager
          November 6, 2023

          Hi @annejones could you please share a screenshot with “no internet connection” error message in order to investigate?
          Thanks 

            Guitar Hero
            annejones
            Guitar Hero
            November 6, 2023

            Hi. It works about 20% of the time. Here is the screenshot for when it doesn't.  It worked perfectly until recently. 

             

              Leonídia.Deezer
              Community Manager
              Leonídia.Deezer
              Community Manager
              November 7, 2023

              Hi @annejones, can you please verify if you have the most up-to-date version of the Deezer mobile app.

                Guitar Hero
                annejones
                Guitar Hero
                November 7, 2023

                Yes, I think it will be as I have deleted and reinstalled it a couple of times over the last few days.

                It is version 7.1.4.88.

                Thanks

                BigFKahuna
                Hitmaker
                BigFKahuna
                Hitmaker
                November 7, 2023

                I have found over the past few months that every time I use Song Catcher I have to swipe up and restart the function to be able to use it again. Frustrating as it adds an extra step but at least it works.

                BigFKahuna
                Guitar Hero
                kisnanen
                Guitar Hero
                November 9, 2023

                I have same problem with Anne Jones except that nowadays the Songcatcher is not working at all. This screenshot is from same situation as hers but in Finnish. There is absolutely nothing wrong with my Internet, I have the newest version of Deezer (and I uninstalled and downloaded it again still today to be sure), and in the past the Songcatcher was working perfectly for many years.

                Leonídia.Deezer
                Community Manager
                Leonídia.Deezer
                Community Manager
                November 11, 2023

                Hi @kisnanen, sorry to hear you're experiencing this kind of issue.

                Could you confirm if you have the latest Deezer version installed, since the latest version came out on the 7th?

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