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Guitar Hero
January 30, 2024

Scroll bar?

  • January 30, 2024
  • 17 replies
  • 406 views

When I go to my list of favorite albums, there is a scroll bar but there is no highlighted portion/ button/ whatever to click on in order to move the page up and down. I have many albums in my list and this lack of functionality in the scroll bar makes browsing through the albums difficult.

    17 replies

    Leonídia.Deezer
    Community Manager
    Community Manager
    February 2, 2024

    Hi @jkaw, could you please, share a video with the issue you're facing on your device.

    Please include the following information:

    -The update version of the Deezer app installed.

    -The version of your device's operating system.

    -Take a screenshot within the Deezer app: go to Settings, then to Data and Storage - Capture an image of the information displayed on this screen.

    I look forward to receiving your information.

    jkawAuthor
    Guitar Hero
    February 2, 2024

    Hi.

     

    I don’t know what the updated version of the Deezer app is. I use a web browser. My operating system is Linux Lite. 

    There is no Data and Storage option under my Account Settings. But I have taken a screenshot of my Deezer albums list. As you can see there is nothing to click on when I want to move the scroll bar up and down. This is true on more than just that page. The second screenshot is of my home page. Again, nothing in the scroll bar that I can click on.

    Nina Nebo
    Superuser
    Superuser
    February 3, 2024

     

    Hi @jkaw !

    On my PC I have Windows 10 Pro and scroll bar work fine .

     

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
    jkawAuthor
    Guitar Hero
    February 4, 2024

    Yes, I am on that page--obviously. If you’re not going to take this inquiry seriously, please stop wasting my time.

    Nina Nebo
    Superuser
    Superuser
    February 5, 2024

    Yes, I am on that page--obviously. If you’re not going to take this inquiry seriously, please stop wasting my time.

    @jkaw 


    We in this community try to help each other as best we know and can.

    We try to find the right solution or answer. Sometimes our answers are good, and sometimes they are not.
    I set aside my time and free will, thinking that I would help to find the right solution or whatever .
    If I had known that my reply would cause such a reaction, believe me I would not waste my time to reply .

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
    jkawAuthor
    Guitar Hero
    February 5, 2024

    Perhaps Deezer needs more people who speak English. Or perhaps a bunch of tech bros sit around talking about free will. OK.

    But seriously, this is what I’m talking about: https://www.computerhope.com/jargon/s/scrollbo.htm

    That apparently is the term. Scroll box. There is no scroll box on most deezer pages. You can click on the scroll bar and that makes the page move up and down, to an extent, but even that doesn’t work very well. If you have more than a few albums in your list, the page is very difficult to use because you have to scroll using the track ball or the up and down keys.

     

    Nina Nebo
    Superuser
    Superuser
    February 6, 2024

    @jkaw 

     

    This is an open community and apart from Deezer's community managers any user can leave a reply here.

    Commenting on someone's knowledge of English and where someone is sitting and waiting is really low.

     

    https://www.linuxlinks.com/streaming-linux-deezer/

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
    jkawAuthor
    Guitar Hero
    February 6, 2024

    I was trying to contact Deezer but of course you’re basically not allowed to. Typical tech company… farming out their work to people willing to do it for free. Wonderful.

    Jaime.Deezer
    Community Manager
    Community Manager
    February 7, 2024

    Hey @jkaw the first person who replied was from Deezer and now I am replying too.
    There’s no need to get into an argument with other users, in this case @Nina Nebo who is one of our superusers who happily helps other users. And yes, it is amazing to have the support and help of a superuser like Nina in the Deezer Community, and other users appreciate it too. 
    We don’t have a scroll box within the scroll bar I am afraid, and that is normal behaviour of the app (we don’t have a native client for Linux yet). I have checked other streaming music services pages and could not see any scroll box either to be fair. 
    Thanks 
     

    jkawAuthor
    Guitar Hero
    February 8, 2024

    That is utter nonsense. Some pages at Deezer have scroll boxes. For example, there is a scroll box on the scroll bar of this page that I am on now. Most pages on the web everywhere have scroll boxes, including other streaming services. Indeed, there used to be a scroll box on most Deezer pages, including the list of albums that I talking about here. They were removed. I would have never kept my Deezer account if there was not something as basic as a scroll box. I also would not have kept my Deezer account if I had know you tried to get unpaid workers to answer your questions for you. Are not based in France? Don’t they have strong unions there to stop that kind of shit, unlike here in America?