Scroll bar?

Hi @jkaw 

I can’t answer better than @Jaime.  (a long term employee of Deezer with vast experience) and @Nina Nebo who offers so much of her time on these forums to help other people. 

As far as ‘unpaid workers’ are concerned, there are community members (like Nina and others) who like to help other people and who love the product they are using. This is the same with an American company such as Apple Music who have community participants on their help forums (across all their product range) and Spotify (another European company)  have superusers in a similar way as Deezer. Out of the other streamers Deezer (in my opinion) makes more of an effort to make a good community to visit on their English, German, Spanish and Portuguese forums. It is nothing to do with unionisation  - it is everything to do with people being courteous, polite and helpful, instead of argumentative and making the place a more negative environment. 

Thank you  @Jaime. @Zayn Belmonte for supporting me !

You are a business and you cannot answer a customer’s simple inquiry about why a feature of every single web page that has ever existed (a scroll box) is lacking on your site. And you couch this incompetence in bullshit rhetoric about community, masking your overall goals of ripping off artists, the goal of all streaming services. 

Hi @jkaw I am sorry to hear that you think like that. As it was said and well said, this is an open Community like thousand or millions communities that exist online from small brands to major players like Google, Apple, Microsoft and so on. There are millions users around the world that like to help and they come on the open topics and share their knowledge, their thoughts, their opinions. Like @Nina Nebo said “Sometimes our answers are good, and sometimes they are not”. So it is with the combination of efforts of several users sometimes that we get the right solution. So thank you @Nina Nebo @Zayn Belmonte and @Jaime. for the wise words.

So let’s focus on the topic, shall we? Otherwise, doesn’t make sense keep going with this thread.

Regarding the missing scroll box in the navigation bar, the navigation bar is there but isn’t not visible as the box as the same color as the navigation bar. But if you check the Desktop app for example you can find the box there as per screenshot below.

For the lack of contrast between the box and the scroll bar, I’ve just shared with our developers your feedback and hope to get some update soon. I would recommend in the meantime to use our Desktop app but unfortunately we don’t have a native client for Linux. So alternatively, until we get some feedback, you can try to switch the browser to dark mode and let us know if that shows you the box in the navigation bar (on Windows 10 with Mozilla Firefox browser works perfect)

I’ll keep in touch as soon as I get some info.

Wow, that escalated quickly…

@Leonídia.Deezer any update on changing the color of the scroll box to have more contrast? On my desktop browser it’s the exact same color as the rest of the scroll bar so I can’t see it at all. I know it’s there because with enough clicking around I can eventually find it. I never expected not seeing the scroll box would give me low-level anxiety but sometimes it feels like I’m lost on where I am in the page… ¯\_(ツ)_/¯

Hi @treehorntrombonegolf, I totally understand your concern.

As of now, I haven't received any updates on changing the color of the scroll box for better contrast.

However, I'll definitely follow up on this and ask for more information.

I'll be sure to keep you informed as soon as I have more information.

Just linking back here to a related discussion with more examples and feedback, including screenshots from both browser and desktop app:
 

https://en.deezercommunity.com/features-feedback-44/scroll-bars-are-not-legible-enough-on-desktop-77788
 

@bluezzbastardzz shared a helpful workaround using Dark Reader, though obviously this shouldn’t be something users have to install just to make scrollbars visible. Hope Deezer devs can take a closer look across both light and dark modes — this has been a persistent visibility issue since the last major redesign.