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Notification Bell not working on Windows Desktop app since September 2023 Update?

  • 15 September 2023
  • 16 replies
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T
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Windows 10, latest patches etc. Deezer app updated from Windows Store today (15th September 2023). Notification bell (top right hand corner of app) cannot be clicked to show entries. It worked prior to this update. Logging on to deezer.com through a browser and the notification bell works. My temporary workaround is to create a shortcut from browser to desktop to Deezer.com and have it selected to open as a window. Anyone else with the same issue? If yes, has this only happened after latest update? 

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Best answer by Nina Nebo 16 September 2023, 18:22

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Nina Nebo
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Hi @therave66 !

 

Did you try download the app from Deezer com !?

 www.deezer.com/download

💜🎧🎶🎵🎼🎤👉 | https://www.deezer.com/en/playlist/12606449323
T
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Nina Nebo: I have just tried download from the site using your link. Makes no difference i.e. click bell on website via browser I get the expected dropdown of notification items, on desktop app from store or site I do not.

Nina Nebo
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@therave66

 Check for updates: Sometimes your browser may have missed an update. Try updating it to see if it makes a difference

💜🎧🎶🎵🎼🎤👉 | https://www.deezer.com/en/playlist/12606449323
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All browsers regularly updated and are up to date…..and this has no relevance because the notification bell feature IS WORKING ON BROWSERS, it’s the desktop app via store or website that does not work!

J
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Can confirm the same issue on the Deezer 5.30.650 using Windows 11 since the last update. It is indeed an issue of the Deezer app, not any browser or something… 

The Bell lost its function as a button somehow.

LeonĂ­dia.Deezer
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Hi @therave66 @jbjb, I checked your account and everything looks fine so it will be related to your Windows Desktop App .

 Please make sure that your Windows System is up to date,  antivirus software is not blocking/limiting Deezer in any way, the energy saving option for Deezer is deactivated and Deezer is installed in the default location (not moved manually).

Then please uninstall the Deezer App, delete temp files (Windows Button -> Search “Delete Temporary Files” -> Remove files), reinstall the app and try again.

If the previous proceder doesn't solve your problem, please  provide me with the following details:
-Windows version and build ID (Settings -> System -> About -> Windows specifications)
-Screenshot of energy saving options (Settings -> System -> Battery)
-Check which Deezer Version is installed
-Antivirus software you are using
-Audio and graphic adapter driver dates and adapter names

T
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As an ex-programmer, although many years ago, I am not understanding the logic of most of the above request (@jbjb what do you think?): it is more as though, in my .net days, as though the “left click EVENT” has no code to display the notifications on the desktop app. How is the graphics and audio drivers relevant when the rest of the app (playing audio and showing graphics) functions as expected?  I use a desktop with no “energy saving options”  turned on - and it is not that the bell does not sometimes display indication marker “flag” (red icon showing number of notifications) that notifications are present which would suggest the system is not being hampered by anti-virus or battery  restrictions or notifications turned off anywhere in the system. I regularly delete temporary files (every week or two at least). I have already uninstalled/re-installed with no effect. I have tried latest versions available from the Windows Store and website download. I am not wishing to be pedantic BUT it seems more, as per my opening remark, as though there is no coding (or a “call” to an incorrect/empty/invalid class/object/procedure) to capture correctly the click event. Perhaps you could check that? If you OR OTHER COMMUNITY MEMBERS(@jbjb please add another comment :) )  could confirm it is working I will investigate and post further details. My PC is Windows 10 64bit with all the latest updates applied.

C
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same issue here. fresh deezer desktop and win10 install.
the bell has counter but the icon (or area) itself is inactive on cursor hover and no dropdown is shown. in deezer web everything is fine, so that’s def an desktop app issue.

T
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@c2h4n - Yes, definitely an app issue specific to desktop app. Just need deezer to acknowledge the bug rather than looking at graphics cards, anti virus etc etc which are clearly not relevant🙂 The “hover” you speak of, from my programming days many years ago (is probably the same now) is in all likelihood similar to the issue I highlighted above for coding error, the event used to be called “Got Focus” or similar depending on programming language i.e. there is no code/invalid code for the event hence nothing seen.

R
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Yeah, it simply doesn’t act as button. Hoovering over it doesn’t even turn my cursor to finger as it does with the profile icon.

Win 11 and updates installed, graphics drivers updated, everything is updated because I tend to keep everything updated like you should. Downloaded the app the first time for my desktop 10 minutes ago so before someone suggests “fresh install” no, it won’t fix it.

It’s just a minor annoyance really, but having that red “1” sitting there makes me want to click it every time I see it, which is why I really would love the option to remove it completely. Everything in digital world wants my attention already. I just want to listen to music when I open the app, the last thing I want is to see a red number telling how many things I’ve missed while not watching the app 24/7. That’s honestly more annoying than the button not working.

P
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Same issue here, Windows 11 and the latest version of the app, the bell works well in the web app version. Even made a gif for you but it fails to upload 🤡

Deezer’s desktop app is in a sorry state, it does not seem that they spend any significant resources on developing it yet everyone is too busy to test a single button in their own product.

F
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When I right click on the location of the notification bell (and also the close and information buttons in the lyrics window and has been an issue I’ve had for at least a year now), I get the modal dropdown menu that is typically associated with the windows Title Bar. This seems to indicate at least to me the buttons are just hidden behind some kind of invisible title bar that extends beyond it’s visual appearance, as it shows up until the separator that divides the search bar and content like artist pages.

Somehow some other buttons like the profile and forwards/backwards elements are ontop of the title bar, but really it shouldn’t extend that far down in the first place.

 

So they function probably fine, because in the end the windows app is just displaying the web page anyway where everything works normally. But it’s specific to the windows title bar being too big.

T
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@FalconKrunch you may well be right….but it still needs fix from Deezer🙂

LeonĂ­dia.Deezer
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Hello @PotatoOverlord @therave66  , thanks for your message.

The issue with Windows is known, and our developers are actively working on a solution.

Unfortunately, we don't have an estimated timeframe for resolving this problem.

In the meantime, you can use version 5.30.610 as a temporary solution.


 

D
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Hello @PotatoOverlord @therave66  , thanks for your message.
The issue with Windows is known, and our developers are actively working on a solution.

Unfortunately, we don't have an estimated timeframe for resolving this problem.

In the meantime, you can use version 5.30.610 as a temporary solution.


 

The problem is that the app updates automatically once it is installed.

F
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Userlevel 1

This seems to be fixed in version 5.30.670

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