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Guitar Hero
September 15, 2023
Answered

Notification Bell not working on Windows Desktop app since September 2023 Update?

  • September 15, 2023
  • 16 replies
  • 427 views

Windows 10, latest patches etc. Deezer app updated from Windows Store today (15th September 2023). Notification bell (top right hand corner of app) cannot be clicked to show entries. It worked prior to this update. Logging on to deezer.com through a browser and the notification bell works. My temporary workaround is to create a shortcut from browser to desktop to Deezer.com and have it selected to open as a window. Anyone else with the same issue? If yes, has this only happened after latest update? 

Best answer by Nina Nebo

@therave66

 Check for updates: Sometimes your browser may have missed an update. Try updating it to see if it makes a difference

16 replies

Rising Star
September 26, 2023

Same issue here, Windows 11 and the latest version of the app, the bell works well in the web app version. Even made a gif for you but it fails to upload 🤡

Deezer’s desktop app is in a sorry state, it does not seem that they spend any significant resources on developing it yet everyone is too busy to test a single button in their own product.

Guitar Hero
September 27, 2023

When I right click on the location of the notification bell (and also the close and information buttons in the lyrics window and has been an issue I’ve had for at least a year now), I get the modal dropdown menu that is typically associated with the windows Title Bar. This seems to indicate at least to me the buttons are just hidden behind some kind of invisible title bar that extends beyond it’s visual appearance, as it shows up until the separator that divides the search bar and content like artist pages.

Somehow some other buttons like the profile and forwards/backwards elements are ontop of the title bar, but really it shouldn’t extend that far down in the first place.

 

So they function probably fine, because in the end the windows app is just displaying the web page anyway where everything works normally. But it’s specific to the windows title bar being too big.

therave66Author
Guitar Hero
September 27, 2023

@FalconKrunch you may well be right….but it still needs fix from Deezer🙂

Leonídia.Deezer
Community Manager
Community Manager
September 28, 2023

Hello @PotatoOverlord @therave66  , thanks for your message.

The issue with Windows is known, and our developers are actively working on a solution.

Unfortunately, we don't have an estimated timeframe for resolving this problem.

In the meantime, you can use version 5.30.610 as a temporary solution.


 

Roadie
October 9, 2023

Hello @PotatoOverlord @therave66  , thanks for your message.
The issue with Windows is known, and our developers are actively working on a solution.

Unfortunately, we don't have an estimated timeframe for resolving this problem.

In the meantime, you can use version 5.30.610 as a temporary solution.


 

The problem is that the app updates automatically once it is installed.

Guitar Hero
October 20, 2023

This seems to be fixed in version 5.30.670