Hello,
we have deezer family subscription. My 7-old daughter has kid’s account. How did this content pass through into kids space?
Please can you help to block the artist so that it cannot be found or it is not recommended.
Deezer seems to struggle to sort and tag inappropriate / explicit content. Please allow to “report”.
Thanks!
Best Regards...
Best answer by FriskyProdigy
Hi
Well that’s unfortunate, a kid’s profile should never have such content. Nonetheless, it would have been of much more help if you could provide more details about the song you mention particularly its URL (share link).
Could you also check and confirm that your child was really playing songs from their profile or they mistakenly had picked an adults profile when you heard it?
Such more context to your issue helps you in getting the right assistance from the community and Deezer Team in general.
+6Hi
Well that’s unfortunate, a kid’s profile should never have such content. Nonetheless, it would have been of much more help if you could provide more details about the song you mention particularly its URL (share link).
Could you also check and confirm that your child was really playing songs from their profile or they mistakenly had picked an adults profile when you heard it?
Such more context to your issue helps you in getting the right assistance from the community and Deezer Team in general.
+10Hello
as
We do not decide on the tags, it is a decision made by the labels and distributors.
But you can report it in the app, by clicking on the 3 dots and choosing to report a problem.
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