Answered

No playlist picture/covers in iOS/Android and Desktop/Web apps

  • 9 February 2020
  • 32 replies
  • 418 views

A Lot of playlist (Created by me) loses their pictures. Reshuffeling songs does te trick but the next day the same situation again! 

 

Both iOS as Windows10 APP (I don't have Android)

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Best answer by JaccoH 22 February 2020, 10:31

After one day, I did reinstall:

 

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32 replies

Userlevel 7
Badge +3

Hello @JaccoH, could you send me some examples of those playlists that lose their pictures?

Have a nice day

No Picture (WIndows app, also iOS app.

After re-shuffeling track
This will last for approx 1 day

 

Now I have better / more examples:

I dit not correct them

 

 

Userlevel 7
Badge +6

Hi there @JaccoH 

Thanks for coming back. Is there a way you can post us a link for the playlists so that we can check?

I also recommend you to clear the apps' cache to see if it makes a difference :thumbsup_tone2:

 

Hello,

I have no album pictures on my playlists

Is it OK ? 

 

Userlevel 7
Badge +6

Hi again @JaccoH 

Thanks for coming back. It all seems to load properly on our side - on a Mac desktop app and iOS. Have you tried reinstalling the apps?

No I will do that

The same issue for me

 

After one day, I did reinstall:

 

Userlevel 1

I have the same problem on the Android app and web version

Android app

 

 

Web version

 

 

Userlevel 7
Badge +6

Hi there @vita @Leon_Feldman 

Please see from @JaccoH's example above and reinstall the app to the latest version. Then get back to me to let me know if the issue persists :wink:

New app version in Both iOS and Windows 10

Same issue, seems a server site issue?

Userlevel 7
Badge +3

Hi @vita @Leon_Feldman @JaccoH we are sorry to hear you are experiencing this issue. I have checked all your Deezer accounts and was able to see all your playlist covers. 

Please make sure there are more than 4 songs in your playlist.

Please let me know whether it does load the playlist covers while you have Wifi. Please let me know whether you have added photos/covers for these playlists yourself before this happened. Thank you

We stuck going in circles. You see in this thread, I am not the only one. It is about playlists with automatically generated pictures. Playlists with more than 4 songs, these pictures disappear after a day. In both mobile as Windows. WiFi or 4g. All other playlists I have added pictures by myself and they remain visible. Ok?

Userlevel 7
Badge +6

Hi there @JaccoH and all,

Following the troubleshooting steps you've followed, I've decided to pass all of this topic's info to our developers for investigation.

For those who haven't, please forward us your OS, app version and device details. Thank you for your support :thumbsup_tone2:

Userlevel 1

Same thing like @JaccoH have. Playlist with more than 4 songs and etc.

Android 9. Asus Zenfone Max Pro M1. Deezer 6.1.22.1.

And also I noticed one thing. If I create a new empty playlist and then add a songs to it, it will have the picture. But picture disappears if I just rename playlist or disappears latter by itself. Thank you for attention.

Userlevel 7
Badge +6

Thanks a lot, @vita we'll pass these details as well, it'll certainly help :thumbsup_tone2:

No pictures at all appearing on all pages of the desktop app. 

 

Userlevel 7
Badge +3

Hello @Tarek Nasser, try uninstalling the app, restarting your computer, downloading and installing again the app.

Have a nice weekend!

@Kevin Deezer thanks for the reply but this did not work. I tried multiple times. Not sure if it has something to do with the fact that Deezer is not 64bit. I also had to download the version through the direct link that I found in the forum since the Microsoft Store was not working for me (always giving an error and not downloading). Any other suggestion?

Userlevel 7
Badge +6

Are you referring to this link @Tarek Nasser?

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

What version of the app have you got?

Any idea why any pic I select for my playlist cannot be displayed?

I carefully selected public images, to avoid potential copyright infringement, but none of the pics I select is applied to my playlist. 

Userlevel 7
Badge +3

Hello @soldatoserj, we are currently experiment some issues with this. We’ve let our teams know about this, hopefully they will soon come up with a solution for this.

Have a nice day

Can't import picture into deezer for Playlist... 

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