MP3s aren't uploading

I have the same bug - uploaded mp3 is not added into the list.

Accessing Deezer for Windos as well Deezer on desktop browser (Chrome)

Uppload one mp3 (CBR)

Wait for upload and nothing is happening. You will not see the mp3 added to the list.

On Deezer Windows, sometiomes restarting Deezer (Tray icon → Quit) you get the refresh.

On Deezer Web, CTRL+F5 after some minutes will refresh the list and the mp3 may appear.

Tested on Windows 10 as well Windows 11, Deezer 5.30.350

Hi everyone,

Same problems here.

So I tried to upload a long 2hr+ mp3 (02:05:23 to be exact) and ofcourse it didn't work at first, even though it was wel under 200MB (it was 176MB).

After doing some research and finding this post I started converting the mp3 in Audacity (the best free audio editing tool I know and love for years, or maybe even decades.. fuck I'm getting old lol):

First I converted the fill mp3 to cbr (see posts above) and tried to upload it on the website: No luck, even after multiple tries.

After that I started to get the suspicion that the length of the audio may be at play here (no pun intended). So I first chopped the mp3 in half: No luck... So I chopped it in half again (so 4 parts in total, each approx. 31:21 long and 44MB): and go figure, my suspicion was right, it uploaded! 

I've uploaded the files one by one, gave it a minute or two to upload (just to be sure, don't know how long it takes to process it on Deezer's side) and pressed CTRL+F5 - as suggested by @cos55ap, thanks for that! :-) - and there it was.

This was uploaded in Chrome on a Windows 10 PC (but I don't think that this makes s difference).

I hope this helps for others, good luck y'all!

KR,

Wes

I’m uploading my MP3s a few at a time. All CBR. I’ve tried the web app (Firefox) and the desktop app. Some of them upload but they are grayed out and I can’t play them. I wish there was a progress indicator of some sort, or some indication of why I can’t play the tracks.

Edit: I think I probably just jumped the gun, it seems like they’re playable now. Hopefully it works for the rest of them! Still wish there was a progress indicator.

Hi @lizardamiibo, thank you for sharing your feedback.

I'm pleased to hear that everything is working well again.

The problem is that the files are uploading but it just seems like they aren’t because there is no ‘upload’ notification after you select the upload button. Wait a bit and you will probably see the file appear after a few minutes. Deezer should put a file uploading……….. notification

Thanks for your feedback @Steve.Hancox. I’ll pass it to our devs and hopefully we can offer that feature in the short term.

The way I track progress in Chrome when uploading files

1. Open My MP3s
2. Open dev tools (F12)
3. Click network
4. Clear what is displayed to make it easier
5. Select all your MP3s and upload
6. You will see requests pending one at a time for each file which indicates it is busy uploading

Hello @whookid that is a great workaround, while Deezer doesn’t have a progression bar for the upload of MP3. 

After uploading all files, you just need to refresh the page.

Thanks for sharing

I’m just reporting that I have the same issue.   Main reason I use Deezer is because I have a a fair number of MP3s that I need to upload to be able to listen to on a streaming service, so not being able to upload anything is unfortunate.

Tried different steps, re-encoded to cbr, I tried different browsers and computers.   Nothing I do can get files to upload, they begin, and I see placeholders on the website, but nothing finishes, and looking at my network traffic, nothing is happening.
If on the off chance it was actually working but really really really really slow I would have just waited, but i found a solution that just works and had to cancel my subscription.  So actually having a upload user interface is probably worth considering.
 

Hi @Steve.Hancox, I'm sorry to hear that you're experiencing this issue.

Could you please share two tracks that you're struggling to upload in a zip file? This way, we can test it on our end to see if we can replicate the same issue.