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One Hit Wonder
January 1, 2024
Answered

missing all playlists

  • January 1, 2024
  • 1 reply
  • 57 views

I have had deezer for years and years and i have just gone onto it and all my playlists have vanished?

    Best answer by GropplerZorn

    hello @ben awoo 

    i would begin by resetting my password in case it has been compromised.

    after that, double check that you are signed into the correct account. sign out of whatever device(s) you are using, clear the cache and data, and sign back in. restarting devices can also be helpful.

    while they might be on holiday, you can also try submitting a ticket to deezer support. the link is here → https://support.deezer.com/hc/en-gb

     

    good luck

    1 reply

    GropplerZorn
    Superuser
    Superuser
    January 1, 2024

    hello @ben awoo 

    i would begin by resetting my password in case it has been compromised.

    after that, double check that you are signed into the correct account. sign out of whatever device(s) you are using, clear the cache and data, and sign back in. restarting devices can also be helpful.

    while they might be on holiday, you can also try submitting a ticket to deezer support. the link is here → https://support.deezer.com/hc/en-gb

     

    good luck

    Deezer Legend