One Hit Wonder

Answered

I cannot select HIFI (HIGH FIDELITY) and I am on Family plan.

6 replies
292 views

Hello,

I have activated Family premium plan through my telco provider. When i try to set audio quality to HIGH FIDELITY it does not let me. I have used high fidelity on my 1 month free trial account without any problems.

Here are two screenshots from Iphone 12 PRO MAX and Windows powered HP Elitebook.

YulaAnswer

Deezer Staff

Hello @Davorin Milinovič,

I just checked your offer and it does not include Hifi quality, sorry :(

(She/her) add your pronouns to your signature!

YulaAnswer

Deezer Staff

Hello @Davorin Milinovič,

I just checked your offer and it does not include Hifi quality, sorry :(

(She/her) add your pronouns to your signature!

D

Davorin MilinovičAuthor

One Hit Wonder

Thank you for your anwser. But that doesn’t seem to be the reason. I have contacted also my telco provider and they ensure me all Deezer users have enabled Hi-Fi, they even communicate it in their webpage with tutorial how to enable it. My telco provider is A1 Slovenija, from Slovenia as you could probably see from my account. Here is link to a tutorial for Hi-Fi: My telco provider and Deezer

At the bottom there is even a tutorial how to enable Hi-Fi sound quality.

D

Davorin MilinovičAuthor

One Hit Wonder

Did you managed to get any updates? Thank you for your effort.

Jaime.Deezer

Community Manager

As Yula mentioned, you offer does not include HiFi (at least that’s what is showing up in our system).
I’d recommend to contact our Deezer Support Team and one of our agents will be able to look further into your account in order to help and hopefully sort it for you.
Thanks :)

C

Chanchuyo

One Hit Wonder

How did you fix it, sir?

Jaime.Deezer

Community Manager

Hey @Chanchuyo please contact our Deezer Support Team and our agents will be able to check your account and help.
Thanks

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