include
Skip to main content

In an attempt to resolve the question that I posted here, I submitted a support request.  As a result, I repeatedly received e-mail messages with the text, “ I am not sure how to stop a playlist from repeating in the Android app. Would you like to connect with an agent for further assistance? ”, to which I repeatedly replied, “Yes, please.”

Each response only triggered a duplicate of the e-mail message with the text, “ I am not sure how to stop a playlist from repeating in the Android app. Would you like to connect with an agent for further assistance? ”, so I gave up responding.

Now I have received an e-mail message with the text, “Could you please tell us how was your support experience? Please, take a short survey and let us know!”

The link takes me to a page with the title “Chat” and no information on how to proceed:

Deezer support survey

The results are the same in Firefox, MS Edge and Safari under iPadOS, Windows 10 and Ubuntu 24.04.

If there were a way to provide feedback, I would give Deezer support a zero.

P.S. I have a premium subscription.

I agree that phone trees and automated chats can be frustrating, but it seems to be standard for the first point of contact for most businesses nowadays, a necessary evil if you will.

Thankfully, deezer has provided this community to support its users with fellow human beings (and fellow deezer enthusiasts) to provide real-time, experienced support and assistance.

In the case of the issue you linked, superuser ​@Nina Nebo, on her own time, put forth a fairly extensive effort to assist you in resolving your issue. Feels like a ten, rather than a zero.

Glad it has been resolved, enjoy your music!

​@GropplerZorn 

My criticism was directed at Deezer, not at the community.  I am very grateful for the support of community members like you and Nina.

Your answer to my question appears to be to forget about Deezer support and to simply ask the community.  This is what I did after failing to get a useful response from Deezer support.

If Deezer’s strategy is to depend on community volunteers to provide support, then they could save users like myself a lot of frustration by not pretending to have any other support channel(s).

It is bad enough that Deezer evidently considers unresponsive e-mails generated by AI (Artificial Idiocy) to be “answers”.  Soliciting feedback via a defective website is adding insult to injury.

Thanks for your support.

Reply


TERMS OF USE DEEZER COMMUNITY SITE