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One Hit Wonder
Jan 30, 2023 9:22 AM UTC
Answered

hacked account

Someone else is using my account without my permission. The music I play is often interrupted by what they’re playing.

Yula
YulaAnswer
Deezer Staff
Jan 31, 2023 10:40 AM UTC

Hello @thycenn, 

make sure you change the password of your account, 

we have some good practices described in this article: 

 

If you still have issues contact our Costumer Care here: 

https://support.deezer.com/hc/en-gb/requests/new

(She/her) add your pronouns to your signature!

2 replies

Yula
Deezer Staff
YulaAnswer
Deezer Staff
Jan 31, 2023 10:40 AM UTC

Hello @thycenn, 

make sure you change the password of your account, 

we have some good practices described in this article: 

 

If you still have issues contact our Costumer Care here: 

https://support.deezer.com/hc/en-gb/requests/new

(She/her) add your pronouns to your signature!
Roadie
May 22, 2023 7:10 PM UTC

The hackers have changed my email so can't reset password