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One Hit Wonder
Mar 12, 2022 5:48 AM UTC
Answered

Getting "error: failed to play", pausing music and requiring me to resume manually after okaying the error popup.

Anyone else experiencing this enjoyment ruining bug? Would be awesome it there was a solution, because I can't use Deezer for anything this way (not run having to get out of the bath to resume,.or to keep having it switch off during dinner).

Yula
YulaAnswer
Deezer Staff
Mar 13, 2022 4:32 PM UTC

Hey there @johnwhat! From what device are you having this problem? 

Sounds like this issue: 

 

(She/her) add your pronouns to your signature!

23 replies

Roadie
Mar 2, 2024 12:32 AM UTC

Thanks, Deezer, for your quick reply. The problem may have been my phone. No problem on the laptop. Finally got it to work on the phone by clearing cache, signing out, deleting and reinstalling app and restarting the phone. Has been fine since. 

Guitar Hero
Mar 2, 2024 1:08 PM UTC

Thank you! That worked for me too

Roadie
Jun 9, 2025 11:00 AM UTC

IMO the fix would be an auto-retry feature, that does it 3/4 times before actually telling you there is an issue.

 

Also they should include the option to auto-skip on track load failure with a max of 10 tracks on auto-skip

 

Those in tandem would work around the issues. Personally I don't want to have to interact with the device to resolve it, just play the track or find something you can play.