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One Hit Wonder
March 12, 2022
Answered

Getting "error: failed to play", pausing music and requiring me to resume manually after okaying the error popup.

  • March 12, 2022
  • 23 replies
  • 370 views

Anyone else experiencing this enjoyment ruining bug? Would be awesome it there was a solution, because I can't use Deezer for anything this way (not run having to get out of the bath to resume,.or to keep having it switch off during dinner).

Best answer by Yula

Hey there @johnwhat! From what device are you having this problem? 

Sounds like this issue: 

 

23 replies

Roadie
March 2, 2024

Thanks, Deezer, for your quick reply. The problem may have been my phone. No problem on the laptop. Finally got it to work on the phone by clearing cache, signing out, deleting and reinstalling app and restarting the phone. Has been fine since. 

Guitar Hero
March 2, 2024

Thank you! That worked for me too

Roadie
June 9, 2025

IMO the fix would be an auto-retry feature, that does it 3/4 times before actually telling you there is an issue.

 

Also they should include the option to auto-skip on track load failure with a max of 10 tracks on auto-skip

 

Those in tandem would work around the issues. Personally I don't want to have to interact with the device to resolve it, just play the track or find something you can play.