Getting "error: failed to play", pausing music and requiring me to resume manually after okaying the error popup.

My music keeps pausing for no reason, without any feedback, I'm on google pixel 7, I dont have a SD card, and have already cleared cash, reinstaled and everything else mentioned above

Deezer clearly has no intention of fixing this.

Hi @MrBaptiste @vozhi Sorry to hear that you are experiencing this kind of issue.
Can you give me more details about your situation? Did you check if the battery optimization is not on for Deezer?
If you already did the suggested procedure, please answer the following questions:
• What's the brand and model of the device you are having problems with?
• What's the version of the operating system (Android, iOS, Windows or Mac) installed on your device? 
• If you're using our app, what's the Deezer version installed on your device? 
• If you're using Deezer on the web browser, what's your browser (Chrome, Firefox, Safari or Microsoft Edge)? What's the latest version installed? 
Please also send me a video demonstrating all the procedures you perform until the music pauses, and a screenshot of the Deezer app with the "Data and Storage" option.

Samsung galaxy s22 ultra

Android

Deezer app 7.1.4.88

Hello  @MrBaptiste thanks for the details. All looks good.

On my previous post, I mentioned the battery optimization. Have you done this?

Seems that this has an high impact on performance of Deezer an other apps.

If that was already done, please reach out our Customer Support, so your case can be escalated to our developers or added to an existent incident.

Please share a video of the issue happening, this screenshot you shared here and information's about our device, OS and Deezer version.

Btw, you can try to subscribe your tester program, and download the latest Beta version, just to see if you get any improvements on behaviour.

Deezer used to work fine on my android now I just get this error message. Tried the usual fixes. Shame. No point paying for something I can't use. 

Hi @Wobbly Bob sorry to hear that you have getting this error message.

We are aware of recent complaints since the launch of the version 8.0.5 and we hope to have improvements in place with the release of the version 8.0.7 as we couldn’t implemented them in the 8.0.6.

From your message, I understand that you have done some troubleshooting already to improve the situation, but anyway I will recommend these steps as they might deliver a better experience:

• Clean cache and confirm that you have at least 1.5 GB available for the Smart Cache and 1 GB of space in internal memory of your phone
• Remove battery restriction when using Deezer app (this includes not using battery save mode while using Deezer)
• If you have an SD card, try to uninstall Deezer, remove the card, install Deezer again and download some content on the phone. Later you can install the card back

Same issue here. Premium subscription, disappointed.

Android 13, pixel 4a

Deezer 8.0.6.65

Barely can listen to one song straight before it happens... Battery usage was always unrestricted. It's like this for a few weeks already. 

The app is useless at the moment. Please fix it ASAP. 

Thanks