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One Hit Wonder
September 6, 2018
Answered

First song of playlist always plays in loop when skipping

  • September 6, 2018
  • 32 replies
  • 541 views
Almost every time I try to listen some songs on Deezer I've got the same problem. I launch a playlist, the first song got well played but at the end of the first song it just stop, it doesn't go to the next song. When I try to get the next song manually it just repeat the first one. What should I do ?
(excuse me, english isn't my native language )
Thank you for your help.
Best answer by Cforever1

Hello @Rudi

I checked on the browser and it is working.

Thank you for helping me.

32 replies

Rudi
Ultimate Superstar
Ultimate Superstar
February 2, 2021

Hey @Nucleus 

Sorry to hear that. I've noticed a few other users reporting something similar. Could you please get the app version for us?

In the meantime, could you please try uninstalling the app, searching for %appdata and deleting any Deezer folder you find, restarting your computer, and then download the app again? Keep us posted!

thwartedEfforts
Guitar Hero
Guitar Hero
February 3, 2021

I’ve had the same issue on macOS and on Windows for some time. For me it was most evident in Flow, where the app would play five tracks and then loop the last one an infinite number of times.

I used to chuckle that this was how Deezer could claim it was an “infinite mix” :relieved:

However, in the last week or so I don’t recall it happening at all. Would you know if there’s been an update specific to this issue? Either way this is definitely not something folks are imagining.

Rudi
Ultimate Superstar
Ultimate Superstar
February 4, 2021

Every couple of weeks, when we release an update, we fix several little bugs @thwartedEfforts the problem is trying to reproduce all of them on our side.

Thank you for sharing your experience and 'infinite mix' quote :sweat_smile: and lastly, what's the app version you currently have?

thwartedEfforts
Guitar Hero
Guitar Hero
February 5, 2021

Have v 4.32.10 on both macOS and on Windows, though I think the two apps were 4.32.0 when I composed the message originally.

Rudi
Ultimate Superstar
Ultimate Superstar
February 6, 2021

Thanks for coming back @thwartedEfforts (great profile pic, by the way). Yes, 4.32.1 has just been released. Keep me posted!

thwartedEfforts
Guitar Hero
Guitar Hero
March 4, 2021

Have the issue recurring on the Windows desktop client  4.32.20

Flow plays the below listed Pendulum track endlessly:

If I choose Don’t play this track it by tapping the unhappy face button… Deezer acknowledges that it won’t play it again, then plays again. Again and again.

You can see I’ve disallowed this track as below, yet it is still stuck in its loop:

2020 was a real Groundhog year and Deezer ain’t helping :wink:

Rudi
Ultimate Superstar
Ultimate Superstar
March 6, 2021

Sorry about that @thwartedEfforts 

Is it the exact same version of the track? If yes, keep skipping when it shows up - Flow should start making new recommendations. And obviously, keep adding more tracks to your favourites as well, it also helps!

Guitar Hero
March 23, 2021

Hello,

Please I have a problem regarding this topic. I am unable to play other songs after the first one. If I try to change it manually, the song repeats itself. It occurs both on the internet as well as the app. 

My laptop is a Lenovo YOGA 710 and I use google chrome.

Rudi
Ultimate Superstar
Ultimate Superstar
March 24, 2021

Hey @Cforever1 

Thanks for letting us know, sorry for the inconvenience. Do you have a free or a paid subscription?

Could you please try clearing cache + cookies from your browser? There's a similar problem with the desktop app at the moment but via web it should be fine.

Guitar Hero
March 26, 2021

Hey @Rudi 

I have a free subscription on deezer. 

I will try to clear my cache and cookies on my browser. Thank you.