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Guitar Hero
November 30, 2024
Answered

Error: Upgrade Required Deezer:96895804

  • November 30, 2024
  • 22 replies
  • 444 views

I have had over a month of horrible service from Deezer with my BluOs.  It usually doesn’t work at all.  Or, if it works it plays music for 3 seconds followed by a silent gap of 4-5 seconds.  After telling me that the problem is BluOs, but finding out it was not, Deezer admitted to a bug.  I get the message in the title when I try to play music.  I’ve logged in and out of Deezer and BluOs as well as rebooted my entire internet system so many times I’ve lost count.  Unfortunately my paid subscription is for months to come, and Deezer refuses to compensate.  All I want to to listen to music, but instead I am paying for service which I am not receiving.  Anyone have any suggestions?  

    Best answer by The Dude69

    Hi all, I’ve just been informed that the problem has been fixed.
    Thanks for your patience

    Thank you very much. It appears fixed for me:)

    22 replies

    Roadie
    December 2, 2024

    Same problem, it's a shame !!!! Bluesound is a joke from the very begining, from disconnection problems to impossible reconnection without complete reset, and now that new issue with Deezer ! I'm furious !!!!!

    And i confirm, the error get different numbers and is totaly track dependant ,  each time , same specific number for each different track…

    No problem with my Android phone by the way...same Deezer account !

    Guitar Hero
    December 3, 2024

    Deezer, I have the same issues where Bluos player states a Deezer upgrade is required when I try and play certain tracks.

    Both Bluos and Deezer have been my preferred partners for 5yrs. Rather than this thread turning into a blame rant it is clear from the Bluos community that globally your clients just want a joined up fix, but the clock maybe ticking for some.

    Guitar Hero
    December 3, 2024

    Same issue here...if it doesn"t get solved quickly , i'll have to move to Tidal.

    awesomemac
    Superuser
    Superuser
    December 3, 2024

    What I’ve been reading on the BlueSound forum, it looks like the problem is their recent update.

    Guitar Hero
    December 3, 2024

    Well, i’m reading the Deezer API might also be the problem.

    One Hit Wonder
    December 3, 2024

    How much does BlueSound care?The chances that you’re going to dump your Bluesound unit and BluOS in lieu of switching to Tidal or Qobuz are remote. Past history, like the Big upgrade earlier this year,  shows that BlueSound always blames everyone else but themselves and then a few days later they magically announce that they have tweaked a few things and all is well. And whose fault was it again?

    Jaime.Deezer
    Community Manager
    Community Manager
    December 4, 2024

    Hi all, I’ve just been informed that the problem has been fixed.
    Thanks for your patience

    Hitmaker
    December 4, 2024

    Hi all, I’ve just been informed that the problem has been fixed.
    Thanks for your patience

    Thank you very much. It appears fixed for me:)

    Guitar Hero
    December 4, 2024

    Great News. It appears fixed for me too (UK)

    December 4, 2024

    Thanks ​@Jaime.Deezer for posting a response here in this thread confirming Deezer says it is fixed. (Perhaps you could do the same in another related thread that was just closed.)
     

    I can also happily confirm it is working also for me in Finland.