Error: Upgrade Required Deezer:96895804

Same message occurring in bluos, except 116914164

I have the same problem whether I use Deezer on the Bluesound app on my android phone or my WIndows PC.

It is very frustrating!

For the moment, until it is fixed, I am using the Deezer app on my phone (which works OK) and streaming to bluesound via bluetooth.  This works OK but is suboptimal with regards to sound quality - so I wouldn’t want to need to do this permanently but it is a work around for the moment. 

Hi Geoff,  

very frustrating.  And although Deezer sends pleasant emails, I’ve had this issue over a month.  A few weeks ago, I went into my local stereo store that sold me the very expensive system and ask them if they knew anything. They suggested I switched to Tidal.    

 When I use Deezer in Bluesound app on my Android phone, I keep getting this error message, I am a new member, I did the updates, still the problem is not fixed

Wow, it is insane that Deezer allows this to go on and on.  It’s infuriating.  We’re paying for service, not getting it, and have no recourse. I’ve enquired many times.  At the very least, you’d think Deezer would extend our subscription and fix the damn problem. All this time lost with no music, and still paying.  It’s shameful.  

Same problem here when I’m using BluOs on my NAD C658 to play deezer...I also get the upgrade-popup !
Weird thing is that it only occurs on certain tracks, it sometimes even happens on the same album: some tracks work and others don’t.
Very, very annoying!

Same issue here with Deezer on Bluesound B100S. Not that it helps, but the error number corresponds to the Deezer <track id>, so thats why you keep seeing a different one. Unless you try playing the same track over and over.

I’ve also logged a support ticket with Bluesound. 

In fairness to Deezer I suspect this is a Bluos bug not a Deezer bug as the Deezer app works fine.

But we can’t be sure and perhaps Deezer has changed the API that Bluos is calling.  Really the developers from Deezer and Bluesound need to work together in a spirit of co-operation to resolve this ASAP.  Otherwise if it goes on too long people will move to Tidal or Qobuz or whatever in sheer frustration!

It’s great that Deezer has set up a community.  But all that I have seen is that many people who use Deezer with BluOs are having constant problems.  In my case, in spite of several emails asking for help, I have been paying for Deezer but gaps in listening make using it for streaming intolerable. And this is going on for more than a month. Deezer should withdraw its name from BluOs and pay us all back.  Taking money but not offering service is immoral.    

Everything else on BluOs works fine -- my personal library, other streaming services.  It’s just Deezer that admits to having a ‘bug’, but evidently can’t fix it or doesn’t try.  

I contacted BluOS regarding this issue below a summary of their reply

Apologies for the inconvenience. We have been able to replicate it here. In speaking with our Quality Assurance Team, it appears some content labeled as 'Deezer Premium' is no longer available using the Deezer API in the BluOS App.
 
Our Product Development Team is in turn speaking with Deezer to find the root cause and if a change is required at our end or Deezer.
 
We do apologize for the inconvenience but hope to have service restored in the near future. It may be helpful to report the issue to Deezer at your end as well.
 
Thanks for your patience and understanding. Hope this clarifies!