One Hit Wonder

Deezer’s Family Plan misleading for Fitbit users

28 replies
285 views

I have been enjoying my Deezer subscription because I was able to download playlists on my Fitbit Versa and go without my phone during workouts. My wife wanted the same experience and she has a Versa 2. We looked at the Family Plan and thought hey, you can use this on up to six devices. What they don’t tell you is that this does not apply to Fitbit devices and you have to have separate Deezer premium plans in order to have this option for each Fitbit device. This is absolutely ridiculous and bad business. Make Fitbit a part of your Family Plan and quit gouging people for money!

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Superschlumpf

Deezer "Sonos Master" Legend

Hi @Yula @Superschlumpf ,

Any progress in the topic?

Thanks

Sorry, i‘m not able to look into your account details like @Yula probably can.
So just to be sure… once again the question: Is „Anabit“ just a profile of your main family account that is using the same login data? Or is it an independent account with its own email and password that was invited to the family account?

If it’s independent, i‘ve got no idea why it doesn’t work.

[he/him] Deezer is music, but Deezer and Sonos is party !

G

gutijulio

Rising Star

@Superschlumpf @Yula

Anabit is a profile of my family account, which afterwards becama its own loggin data (email an password) following Yulas instructions in a Link above.

Superschlumpf

Deezer "Sonos Master" Legend

@gutijulio

Ok, thanks for clarifying… so imho this should work. No idea why it doesn’t… :-(

[he/him] Deezer is music, but Deezer and Sonos is party !

G

gutijulio

Rising Star

@Yula

Sth new from your side?

Yula

Deezer Staff

Hey @gutijulio, I think this issue needs more in depth analysis.

Would you mind contacting our Costumer Care here?

https://support.deezer.com/hc/en-gb/requests/new

(She/her) add your pronouns to your signature!

J

john marshal

Roadie

you need a paid Deezer subscription to download playlists to your watch.To listen to your playlists: After you download your playlists, connect a Bluetooth audio device, such as Fitbit Flyer headphones or a Bluetooth speaker, to your watch.

J

john marshal

Roadie

you need a paid Deezer subscription to download playlists to your watch.To listen to your playlists: After you download your playlists, connect a Bluetooth audio device, such as Fitbit Flyer headphones or a Bluetooth speaker, to your watch.

Hope it will be work. Thank You.

G

gutijulio

Rising Star

It worked! Thank you for the support!

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