Hi this is Dylan I'm for some reason having problems with my deezer app logging me out I don't know why this happening but please fix it as soon as possible thank you
Page 3 / 3
Having same problem
Date 2/4/24
Did they find a solution ?
If not I'm going to Spotify
Having same problem
Date 2/4/24
Did they find a solution ?
If not I'm going to Spotify
Same with me I think it’s server sided
Userlevel 7
+5
Hi
So that I can investigate what is going on, can you give me more details:
• Have you tried to log out and log in again with the email address?
• What's the brand and model of the device you are having problems with?
• What's the version of the operating system (Android, iOS, Windows or Mac) installed on your device?
• If you're using our app, what's the Deezer version installed on your device?
• If you're using Deezer on the web browser, what's your browser (Chrome, Firefox, Safari or Microsoft Edge)? What's the latest version installed?
Please send me a video of your procedures and also a screenshot of Data and Storage going on the app Deezer, settings.
Page 3 / 3
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.