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One Hit Wonder
April 21, 2022

deezer keeps logging me out on the latest version

Hi this is Dylan I'm for some reason having problems with my deezer app logging me out I don't know why this happening but please fix it as soon as possible thank you

53 replies

Roadie
April 2, 2024

Having same problem 

Date 2/4/24

Did they find a solution ?

If not I'm going to Spotify 

Roadie
April 2, 2024

Having same problem 

Date 2/4/24

Did they find a solution ?

If not I'm going to Spotify 

Same with me I think it’s server sided

Leonídia.Deezer
Community Manager
Community Manager
April 5, 2024

Hi @sam292019 @Fizzypop98, sorry to hear that.

So that I can investigate what is going on, can you give me more details:

• Have you tried to log out and log in again with the email address?
• What's the brand and model of the device you are having problems with?
• What's the version of the operating system (Android, iOS, Windows or Mac) installed on your device? 
• If you're using our app, what's the Deezer version installed on your device? 
• If you're using Deezer on the web browser, what's your browser (Chrome, Firefox, Safari or Microsoft Edge)? What's the latest version installed? 

Please send me a video of your procedures and also a screenshot of Data and Storage going on the app Deezer, settings.