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One Hit Wonder
Apr 21, 2022 2:22 AM UTC

deezer keeps logging me out on the latest version

Hi this is Dylan I'm for some reason having problems with my deezer app logging me out I don't know why this happening but please fix it as soon as possible thank you

53 replies

Roadie
Apr 2, 2024 4:03 PM UTC

Having same problem 

Date 2/4/24

Did they find a solution ?

If not I'm going to Spotify 

Roadie
Apr 2, 2024 10:51 PM UTC

Having same problem 

Date 2/4/24

Did they find a solution ?

If not I'm going to Spotify 

Same with me I think it’s server sided

Leonídia.Deezer
Community Manager
Community Manager
Apr 5, 2024 2:18 PM UTC

Hi @sam292019 @Fizzypop98, sorry to hear that.

So that I can investigate what is going on, can you give me more details:

• Have you tried to log out and log in again with the email address?
• What's the brand and model of the device you are having problems with?
• What's the version of the operating system (Android, iOS, Windows or Mac) installed on your device? 
• If you're using our app, what's the Deezer version installed on your device? 
• If you're using Deezer on the web browser, what's your browser (Chrome, Firefox, Safari or Microsoft Edge)? What's the latest version installed? 

Please send me a video of your procedures and also a screenshot of Data and Storage going on the app Deezer, settings.