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One Hit Wonder
April 21, 2022

deezer keeps logging me out on the latest version

  • April 21, 2022
  • 53 replies
  • 13197 views

Hi this is Dylan I'm for some reason having problems with my deezer app logging me out I don't know why this happening but please fix it as soon as possible thank you

53 replies

AhmedHs
Roadie
Roadie
April 22, 2022

Same thing happening here!

Please fix your servers this is unacceptable

Roadie
April 22, 2022

I have the same issue.

 

Please fix this, it does this no matter what version of app I am using.

Roadie
April 22, 2022

Yea same thing here. I tried an earlier version of the app, the beta, the latest and still doesn't work.

Roadie
April 23, 2022

I kind of found a fix but its not with an "official" version of the app. What I did is download a mod through Happy Mod, logged in, downloaded the olaylist im listeing to, then put off my wifi and mobile data, and done. This should work. For time being, this is my method until the app gets fixed and I can return to the normal version of the app.

 

I have tried multiple versions, including the beta version which was posted here. They all happen to have the same problem.

Roadie
April 23, 2022

Same thing happening to me for a few days now, it’s really unnacceptable, I can’t play my music for 10 minutes without getting logged out. And the only answer is “you aren’t using the official app” (I am), “rest your password” (doesn’t work) or “uninstall and reinstall app from the app store” (got all my downloads deleted and DOESN’T WORK). 

Deezer support, do something, how do you expect people to use a premium service that doesn’t work! At this point I can’t even log in sometimes, what the hell is going on?!

Guitar Hero
April 23, 2022

It's been this way for the days now. I just switched to Spotify. I guess that's the only option. Deezer support doesn't seem to have an explanation for it.

It's really unacceptable 😑.

Roadie
April 24, 2022

It would be really helpful if any of the developers even responded so we knew what was going on because i cant even sign in with my Gmail it says unsuccessful login so i have to write the email and password everytime. 

Yula
Deezer Staff
Deezer Staff
April 25, 2022

Hello everyone! 

This issue could be related to two things: 

  1. You are using an unofficial version of the app. We **recommend** that you download our *official* application:

- PC/Mac: https://www.deezer.com/download

- Android: https://play.google.com/store/apps/details?id=deezer.android.app
- iOS: https://apps.apple.com/app/deezer-musique-et-podcasts/id292738169

      2. We had a problem with subscription linked to your phone provider, this issue has now been solved and you should be able to log in now! 

(She/her) add your pronouns to your signature!
Roadie
April 26, 2022

Zdravo @Jaime. !

Uz duzno postovanje, potrcao sam da skidam legalnu opciju deezera jer nema se para. Kad postanete plemeniti i date ljudima besplatno e onda cu gi skinem. Ovako, ništa. Dekadencija ❤ I da, pozdravila vas teta snajper i poručila vam je da će biti kletva.

Guitar Hero
April 26, 2022

Same problem here, and music stops playing sometimes. Did anyone find a solution?