Hi I have recently upgraded to Deezer Family. My daughter is a the only member with myself as Admin. We are unable to listen to music on our devices at the same time, I thought with Deezer family all members could listen to music at the same time ? Am I wrong ? Thanks
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Hey
Does your daughter have her own account including her own credentials?
If yes: Did you invite your daughter to the Family subscription via a link?
If no: Did you create a separate profile for your daughter?
If no: Why not? Otherwise you can't listen to music at the same time.
If yes: Strange.
There is an excellent support page for Family subscription issues:
https://support.deezer.com/hc/en-gb/articles/115002459285-Deezer-Family
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