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Answered

All my notification settings are turned off but Deezer continues to send notifications.

  • March 16, 2024
  • 2 replies
  • 59 views
J
One Hit Wonder
  • Ju1
  • One Hit Wonder

I disabled all notifications but I still get notifications from Deezer. How can I cancel these notifications? See screenshots please

seems to be a bug related to Deezer.

https://i.ibb.co/nP715kW/deezer-notifications.png

https://i.ibb.co/Q8gt24f/deezer-notifications-web.png

 

System:

Chrome 122 / Windows 10 22H2 / Deezer browser (not Windows app)

 

 

 

Best answer by GropplerZorn

Hey there @Ju1 

I think these in-app notifications of new releases with the bell icon in the upper right corner cannot be disabled on the notifications preferences page. You can only choose between mobile push notifications, email, and text messages, but not in-app notifications.

You can always try contacting the Deezer Support Team so a ticket can be opened, and an agent will look into your account and help with your request.


Apologies for the inconvenience. Best of luck.

G

    2 replies

    GropplerZorn
    Superuser
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    • GropplerZorn
    • Superuser
    • Answer
    • March 16, 2024

    Hey there @Ju1 

    I think these in-app notifications of new releases with the bell icon in the upper right corner cannot be disabled on the notifications preferences page. You can only choose between mobile push notifications, email, and text messages, but not in-app notifications.

    You can always try contacting the Deezer Support Team so a ticket can be opened, and an agent will look into your account and help with your request.


    Apologies for the inconvenience. Best of luck.

    G

    Deezer Legend
      V
      Roadie

      This is still the case and it’s ridiculous. Why do I have thirty checkboxes where I can get granular in my notification preferences and there are still notifications I can’t turn off??? Every time I open the web interface I have 20+ notifications I don’t care about and never want to know about. I would remove the bell itself entirely if I could. I don’t use my music apps for social updates, I use it to play music. If I want to know about new music from artists I like, I’ll look it up. Please let us turn this shit off.

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