Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Hello All, 

I’m having a new issue where selecting Songs/playlists/albums results in a 30s clip instead of the full song.

I’m using Deezer desktop app v7.0.110 with Windows 11. 

I’ve attempted to logout/login; uninstall/reinstall app but the issue remains. I also checked, and there’s no billing issue with my account. This issue does not follow to the android app version (v8.0.42.3) and seems to be isolated to the desktop application. 

Any recommendations?

--Shawn

Hi,
I’m new in Deezer family and for now really enjoyed to be and listen music here. You rocks!
But I have a problem wiht connectivity banner pops up every minute in my browser (I use Chrome on Windows 11). Here’s what it looks like:

Also when it pops up microfone with text is dissappear (for all songs that support it). It’s really annoying - please fix it or tell me what to do. Others apps that I listen (Android and Android TV) works fine.
I think I found my haven here. Keep it up Deezer!

Did you try to use the Deezer Windows app instead? Or another browser like Edge?

Desktop App Does Not Start

• System: MacBook Air, M1 2020
• OS: Sequoia 15.5 (24F74)
• App version: 10.15.7 https://www.deezer.com/desktop/download?platform=darwin&architecture=x64&platformVersion=10.15.7

Issue description: After installing, after giving Mac permission to open the downloaded app, the icon appears in the dock/sidebar, but disappears immediately without opening a window.

Troubleshooting attempted: Deleted everything, re-downloaded, rebooted machine, made sure any VPN or other system level functions are turned off. I couldn’t find older versions of the app to test whether it’s an issue with the current version and my system. I couldn’t trace any logs on my system for what went wrong, but might have missed something.

Comment: I’m fine with using the browser version for now, but would like to have offline capacity soon on my laptop. Would appreciate help as I really want to move away from the SpotifAI-BS ecosystem for good. Generally Deezer seems great, but it would be great if you could prioritise a simple but bug-free environment over feature-rich but unreliable. Cheers to Paris from Bruxelles <3 

I’ve been using Deezer for about 6-7 months and I have never had a working PC application. It’s always crashed on me when I am trying to move it or resize it to my screen. This happens on ALL three computers I use it on (Work, and 2 at home). Its not a computer issue and I have tried contacting their support but they have not been able to fix it. And now today with the 7.0.120 release whenever I click on Home the whole Windows 11 PC application goes black and I have to relaunch it. I cannot click on home. The other tabs (explore, Favs, downloads) are fine. Why is this PC app such a buggy POS? Sorry …frustrated. Thinking Spotify was not so bad now least there app works despite its ad garbage everywhere for premium users.

Anyone have a fix for the black screen? I will probably go back to .90 because at least that worked other then the crashing when I try to resize to move the application around on the screen.

Thanks ;) Scott

Hi Scott,
I have exactly the same issue. I contacted the support team, but the support guys weren’t able to help me at all. The app is a piece of shit. The desktop team should be fired immediately!

In the end, I made my own Deezer app by wrapping the Deezer web player with Edge WebView. It’s not perfect, but:

• It doesn’t crash when you move the window.
• It actually closes when you click the close button, instead of hiding in the tray.
• The back button in search results takes you back, not to the top of the search list.

If you want, you can try it.

I understand building multiple apps for all possible clients is super costly, and I imagine the economic constraints on a smaller platform. The iPhone app is really good. But hey: Electron is really not that difficult, and you could always just open source it (or parts thereof). I’m sure there’s plenty devs out there willing to help improve this for the sake of competition in the market. Your IP is not the desktop frontend software...

For a few weeks I have done new playlists.

in the past when I sat a new playlist, deezer put a poster of a singer or group.

nowadays the new playlists only show a blank colour poster.

you see three blank posters.. recent playlists;

for example paul simon

After installing the desktop app i misclicked on the “download” button of my favorited songs (i migrated from spotify and i have over 5700 of them) now the app instantly crashes when i launch it, nothing helps 

Can we finally put this thread to bed and make the post titles be more specific? When I get notifications that there are new messages for this thread, I never know whether it’ll be relevant to me or not.

Hi! When I try to go to the favourite tracks page, I always encounter this error message. Hitting Retry does nothing.
I have tried to reinstall the app (it downloads an older version) and then update to the latest version and the problem always persists. I am running the desktop app on a MacBook Pro M1 (macOS Sequoia 15.6.1)