Community Manager

F.A.Q.

Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Forum|Forum|6 years ago
June 11, 2020
693 replies
21635 views

Our Desktop/Web app can improve, and we need your help

This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small.

What should I post here?

if the app is acting in an unusual way, when you click on the menus and buttons, for example
if the player is displaying error messages, or if the playback is interrupted, let us know
if you're unable to login, or if the app kicks you out, we need to be aware too
if it simply crashes on you, when you connect or not to a device, it's better to leave a comment
if you have tips or workarounds to share, they'll be very welcome too

This topic is intended for version 4.20.0 and above, and for our browser version of Deezer

Show previous replies

V

ValTM

Guitar Hero

On the Mac desktop app - if I close my laptop and come back later, the Deezer app has a constant banner that my computer appears to be offline. Pressing the X on the banner would not close it. The app has connectivity and otherwise functions fine, just this big white uncloseable banner is incredibly annoying.

Jaime.DeezerAuthor

Community Manager

Hi @ValTM I tried to reproduce the problem closing my Mac several times and nothing happened.
Could you please share a screenshot the next time this happens?
if you close the app and open it again, does the banner disappear?
Thanks and apologies for the inconvenience

V

ValTM

Guitar Hero

Hey @Jaime.Deezer,

this is what I see:

And yes, if I restart the app, the banner goes away.

Leonídia.Deezer

Community Manager

Hi @ValTM! Thanks for the print!

This is a known issue, and our developers are already working on a fix.

I'll keep you updated as soon as I have more information.

V

ValTM

Guitar Hero

Hey @Leonídia.Deezer,

thanks for the reply, I’ll be waiting for a fix.

José.Deezer

Deezer Staff

Hi @razorsoup Can you tell us if the issue still persists?

We have just launched the desktop version 7.0.1. - https://www.deezer.com/explore/en-us/download/.

If you haven’t downloaded it, please give it a try, and please give us feedback. Thanks

JSousa

Endorphinity

Rising Star

Hi @razorsoup Can you tell us if the issue still persists?

We have just launched the desktop version 7.0.1. - https://www.deezer.com/explore/en-us/download/.

If you haven’t downloaded it, please give it a try, and please give us feedback. Thanks

Hi there,
are you aware that update functionality in v.6.0.290 does not work (at least, for me it didn’t) and users of that version won’t get an update notification?