Community Manager

Guide

Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

Forum|Forum|6 years ago
July 11, 2020
594 replies
19515 views

DEEZER CATALOGUE - something is missing

We're really sorry to know the tracks you love isn't on Deezer. Not all artists and rights' holders choose to add their music on our platform. We always respect their wishes so some music isn't available or might be temporarily removed.

Some of the reasons for this are:

RIGHTS' HOLDERS :microphone:

If an artist has a large discography with different rights' holders controlling different albums you can sometimes find gaps in the catalogue - if a certain rights' holder hasn't yet agreed to allow the music they control to be streamed online.

TERRITORY :globe_with_meridians:

Streaming rights are also defined by territory - country, region, location. The tracks that appear in the search box when you're looking for music are the songs that are available in all territories. In a small number of cases, a user in a different country may not have access to different tracks so an "unavailable in your country" message appears when they try to listen to it.

SO WHAT SHOULD I DO? :weary:

We're constantly updating and re-negotiating our agreements with rights' holders and thousands of tracks are added to our catalogue every single week.

You can try a couple of things:

Add your MP3 collection to Deezer
Contact the artist via their social media channels and request for the tracks/albums to be added to Deezer, we take care of the rest

Show previous replies

I

IvanE

Guitar Hero

This album was available and suddenly I cant listen to it anymore. It is a great album with fantastic sound. This weekend I tried to listen to it and I couldn’t. This type of things keep happening with Deezer where an Album works today and not tomorrow.

It has happened to me before with other albums. What is the situation now with this Saavedra album

G

golexa

Rising Star

Hey! Say! Jump have a empty profile https://www.deezer.com/en/artist/15119451

G

golexa

Rising Star

the album is missing song 13 which is unavailable in my country,do something

Rudi

Ultimate Superstar

Thanks for all the feedback @hpguru @golexa @mauditporc :relaxed:

Hey @IvanE could we please have the artist profile link on Deezer?

M

mauditporc

Roadie

I was missing the album “In today already walks tomorrow” by “sleepmakeswaves”. Most of this artist’s catalogue is already on Deezer, so I’m guessing they just missed to upload this album? Thanks for considering!

It’s not just about missing few releases, but they are sometimes not having rights for it.

Is it available on any other service in your country?

Many labels does not release all releases globally. You just need to wait.

I often contact the label, sometimes they clear the rights, sometimes they are helpless…

I think it depends, I think Deezer pays off great, I hope it changes in future.

It looks to be available on youtube music, so my best guess is more it’s ommission rather than a rights issue? But of course no expert, I’m just a consumer who is into some fairly non-mainstream stuff so every now and then I run into these types of things :)

G

GGs

Roadie

The BMG Band and albums don’t exist anymore, just wondering if it will come back? We loved listening to those!!

also there is Colin Buchanan music on here but none of his newer albums, is there any plan of updating this?

Jaime.DeezerAuthor

Community Manager

Hey @GGs please check the info above in this page in order to understand why the music of certain artists might no be available in our platform.
You can always add that music to your music library as an Mp3 following the instructions on this link: https://support.deezer.com/hc/en-gb/articles/115004221605-Uploading-MP3s-to-Deezer
Thanks :)

S

Stanislav.Toman

Roadie

This album is not foll. Only 98 track of 100. Why?

H

hpguru

Ultimate Superstar

This album is not foll. Only 98 track of 100. Why?

Good day.

Not all music is licensed for streaming on Deezer or other portals.

This said some tracks of album may be not available for a playback.

I think, without even opening album, the DJ mixes may be not available as usual.

I hope you can find few tracks more to listen on Deezer, thanks for being a part!

Sorry for any inconveniences.

Z

Zunn

Guitar Hero

Hello! Just wanted to bring into attention that majority of the songs from the Love Poem EP by IU isn't available on Deezer (specifically, it’s in the catalogue but not available for playback in the US/CA/UK/etc.) The only song available, is one of the title tracks, Love Poem (which was a pre-release song).

Since the EP is available on all other streaming platforms, I emailed the talent agency and distribution agency for the artist (EDAM Entertainment and Kakao Entertainment), and they have mentioned that it isn’t their intent to block the album in any specific region. So, I’m hoping you can forward this feedback to the proper team so they could investigate and further work with the labels in question! Below, I have attached a screenshot of the Deezer desktop app’s 100% Artist playlist showing some of the greyed-out songs from the album. Thanks!

Show more replies

DEEZER CATALOGUE - something is missing

Sign up

Login to the community