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Hitmaker
May 29, 2020 6:59 PM UTC

Hi there, thanks for reporting this! We'll ask the artist's distributor to send us the right file. ;)

Thank you. :)

37 replies

Rising Star
Dec 31, 2021 11:53 PM UTC

Hello,

The song below is has an error at 6:04-6:20.

On Windows/Firefox there’s a gap in sound.

On Apple/Chrome playback stops and shows an error message.

 

 

Jaime.Deezer
Community Manager
Community Manager
Jan 19, 2022 2:45 PM UTC

Hey @OutdatedDZ can you please provide the URL again as there was an unexpected error.
Thanks

Rising Star
Jan 20, 2022 9:06 PM UTC

Hey @OutdatedDZ can you please provide the URL again as there was an unexpected error.
Thanks

Hello , here’s the URL again:

 

and here with a lot of spaces so it’s not turned into a link:

https: // www . deezer . com/en/album/26848 3672

Jaime.Deezer
Community Manager
Community Manager
Jan 21, 2022 3:09 PM UTC

Thanks @OutdatedDZ the track has a problem indeed and I have reported it to our music team.
It might take a bit to be fixed though.
Apologies for the inconvenience and thanks for your patience.

Jaime.Deezer
Community Manager
Community Manager
Jan 25, 2022 5:43 PM UTC

Hey @OutdatedDZ can you please confirm if the track is working for you now and not giving any error message?
Thanks :)

Rising Star
Feb 1, 2022 7:03 AM UTC

Hey @OutdatedDZ can you please confirm if the track is working for you now and not giving any error message?
Thanks :)

It still gets a sound gap at 6:14 on Windows/Firefox.

It errors out at the same track time when using the Windows desktop app:

 

So nothing has changed.

Alfredo.Deezer
Community Manager
Community Manager
Feb 1, 2022 5:29 PM UTC

Hello @OutdatedDZ 

We have asked the distributor to re-deliver the track to Deezer again. It may take a bit to get the right file but we have already sent the request to them,

Sorry for the inconvenience caused,

Roadie
Jun 3, 2022 8:42 PM UTC

Hello,

 

Sounds like this track is skipping around the 1 minute mark:

 

https://deezer.page.link/3h9DVDqvytnnEYWm6

Roadie
Oct 22, 2022 11:27 PM UTC

Not sure how to go about reporting this, but this song is a cover and that should be indicated somewhere but I don't see anything in the mobile app. The cover art, title, and subtitle imply that it's an original but it's quite obviously a cover of River Flows in You by Yiruma.

https://deezer.page.link/rBVdepP1xfqu8ALg8

 

Roadie
Dec 4, 2022 3:53 PM UTC

The song Babylon by 5 Seconds of Summer randomly skips ahead at 1:44, and then again at 2:11