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Best answer by ozzironman

Hi there, thanks for reporting this! We'll ask the artist's distributor to send us the right file. ;)

Thank you. :)

37 replies

Rising Star
December 31, 2021

Hello,

The song below is has an error at 6:04-6:20.

On Windows/Firefox there’s a gap in sound.

On Apple/Chrome playback stops and shows an error message.

 

 

Jaime.Deezer
Community Manager
Community Manager
January 19, 2022

Hey @OutdatedDZ can you please provide the URL again as there was an unexpected error.
Thanks

Rising Star
January 20, 2022

Hey @OutdatedDZ can you please provide the URL again as there was an unexpected error.
Thanks

Hello , here’s the URL again:

 

and here with a lot of spaces so it’s not turned into a link:

https: // www . deezer . com/en/album/26848 3672

Jaime.Deezer
Community Manager
Community Manager
January 21, 2022

Thanks @OutdatedDZ the track has a problem indeed and I have reported it to our music team.
It might take a bit to be fixed though.
Apologies for the inconvenience and thanks for your patience.

Jaime.Deezer
Community Manager
Community Manager
January 25, 2022

Hey @OutdatedDZ can you please confirm if the track is working for you now and not giving any error message?
Thanks :)

Rising Star
February 1, 2022

Hey @OutdatedDZ can you please confirm if the track is working for you now and not giving any error message?
Thanks :)

It still gets a sound gap at 6:14 on Windows/Firefox.

It errors out at the same track time when using the Windows desktop app:

 

So nothing has changed.

Alfredo.Deezer
Community Manager
Community Manager
February 1, 2022

Hello @OutdatedDZ 

We have asked the distributor to re-deliver the track to Deezer again. It may take a bit to get the right file but we have already sent the request to them,

Sorry for the inconvenience caused,

Roadie
June 3, 2022

Hello,

 

Sounds like this track is skipping around the 1 minute mark:

 

https://deezer.page.link/3h9DVDqvytnnEYWm6

Roadie
October 22, 2022

Not sure how to go about reporting this, but this song is a cover and that should be indicated somewhere but I don't see anything in the mobile app. The cover art, title, and subtitle imply that it's an original but it's quite obviously a cover of River Flows in You by Yiruma.

https://deezer.page.link/rBVdepP1xfqu8ALg8

 

Roadie
December 4, 2022

The song Babylon by 5 Seconds of Summer randomly skips ahead at 1:44, and then again at 2:11