include

classical tracks ordered/grouped incorrectly

M
Rank

This is not particular to just this album but Beethoven Piano Trios by Trio Alterna, there are three piano trios each with three movements. The order on the album is incorrectly listed like 

Trio 1 movement 1

Trio 2 movement 1

Trio 3 movement 1

 

Trio 1 movement 2

Trio 2 movement 2

…

And so on. This means if I want to listen to all three movements of say trio 1 in a row, I have to manually skip passed the wrong tracks in between movement. It should be like this 

 

Trio 1 mvmt 1

Trio 1 mvmt 2

Trio 1 mvmt 3

Trio 2 mvmt 1

Trio 2 mvmt 2

…

And so on. This is greatly annoying and I cannot be the only one to find it annoying.

9 replies

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @Marc Sacks, thank you for sharing your experience.

Could you please share the link to the album so I can pass it along to the catalog team?

GropplerZorn
Rank
Userlevel 7
Badge +17

Hi @Marc Sacks, thank you for sharing your experience.

Could you please share the link to the album so I can pass it along to the catalog team?

 

I only see one album by that artist in the catalog. perhaps @Marc Sacks can clarify/confirm?

 

G
M
Rank

Hi @Marc Sacks, thank you for sharing your experience.

Could you please share the link to the album so I can pass it along to the catalog team?

 

I only see one album by that artist in the catalog. perhaps @Marc Sacks can clarify/confirm?

 

I'm not sure what you're asking for clarification for but:

- on windows PC with Chrome browser I see a different tracklist for that album than I do on my android phone with Deezer app

- when I said the problem of tracklist order is not particular to that album I meant many classical albums on Deezer suffer from this issue of tracklist order

M
Rank

Hi @Marc Sacks, thank you for sharing your experience.

Could you please share the link to the album so I can pass it along to the catalog team?

Also incidentally I reported to the catalog team that the album doesn't have the same tracks on mobile versus PC because I can't report my original problem until that problem is fixed

GropplerZorn
Rank
Userlevel 7
Badge +17

Hi @Marc Sacks, thank you for sharing your experience.

Could you please share the link to the album so I can pass it along to the catalog team?

 

I only see one album by that artist in the catalog. perhaps @Marc Sacks can clarify/confirm?

 

I'm not sure what you're asking for clarification for but:

- on windows PC with Chrome browser I see a different tracklist for that album than I do on my android phone with Deezer app

- when I said the problem of tracklist order is not particular to that album I meant many classical albums on Deezer suffer from this issue of tracklist order

@Leonídia.Deezer asked you to share a link to the album in question. 
 

I wrote that the catalog only showed me one album, I linked it and asked you to confirm if that is the correct album or to clarify which one is. 
 

just trying to move the process forward for you and to assist Leonidia as she tries to help you. 

cheers 

G
Leonídia.Deezer
Rank
Userlevel 7
Badge +5

@GropplerZorn, thank you so much for your help. 🙏

@Marc Sacks , as @GropplerZorn mentioned, providing detailed information will help us assist you more effectively. The more details you can share, the better we'll be able to address the issue at hand.

If you could kindly provide the information requested by both myself and our Super User @GropplerZorn, I'll be more than happy to help you.

M
Rank

Hi @Marc Sacks, thank you for sharing your experience.

Could you please share the link to the album so I can pass it along to the catalog team?

 

I only see one album by that artist in the catalog. perhaps @Marc Sacks can clarify/confirm?

 

I'm not sure what you're asking for clarification for but:

- on windows PC with Chrome browser I see a different tracklist for that album than I do on my android phone with Deezer app

- when I said the problem of tracklist order is not particular to that album I meant many classical albums on Deezer suffer from this issue of tracklist order

@Leonídia.Deezer asked you to share a link to the album in question. 
 

I wrote that the catalog only showed me one album, I linked it and asked you to confirm if that is the correct album or to clarify which one is. 
 

just trying to move the process forward for you and to assist Leonidia as she tries to help you. 

cheers 

I misunderstood your request, but yes the album you linked to is the correct one. However as I mentioned, depending on if I use PC or mobile I see a different track listing which affects the original issue I mentioned in my first post. On mobile I see 10 tracks, incorrectly ordered, on PC I see only 4 tracks correctly ordered

M
Rank

@GropplerZorn, thank you so much for your help. 🙏

@Marc Sacks , as @GropplerZorn mentioned, providing detailed information will help us assist you more effectively. The more details you can share, the better we'll be able to address the issue at hand.

If you could kindly provide the information requested by both myself and our Super User @GropplerZorn, I'll be more than happy to help you.

I misunderstood, the link you posted is correct, please see my answer to @GropplerZorn 

Leonídia.Deezer
Rank
Userlevel 7
Badge +5

Hi @Marc Sacks, I've forwarded all the information to our catalog team, and I'll be sure to keep you updated once I receive any news.

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