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Deezer's new "upgrade" sucks


When I opened Deezer yesterday on my Samsung phone, I had to log-in again - suggesting that the geniuses at Deezer had again “upgraded” the app. Since the last “upgrade” playlists, albums and artists appear randomly (not alphabetically) making finding an item extremely difficult.

After yesterday’s “upgrade” the “downloaded music” tab under “Favorites” is empty - showing only grey areas with no content.

I’ve been a paying user since 2017 and yesterday opened a Tidal account. Obviously the app is different and I’m still learning it’s peculiarities. The music quality (bitrate?) however is FLAC & Dolby Atmos quality.

I truly wish the Millennials & Gen Z’s at Deezer get their act together. I do not want to leave! 

Martin Potgieter

South Africa

3 replies

I have exactly the same issue. Since the last update, I can't access the downloaded music folder at all. It's really disappointing as this is the folder I use the most. 

Have you managed to fix your issue? Maybe someone from Deezer can respond and help? 


Deezer does not give a sh1t about you & me & possibly thousands of other users with the same issue(s)! I've now subscribed to Tidal (awesome music quality - I listen to music via my HiFi system) but it's unfortunately not perfect either..... 


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5191 replies
  • March 16, 2025

@Clayton.Anderson it is a known issue that should be fixed with the next version of the app coming in the next days. 
Apologies for the inconvenience


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