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Chromecast issue

  • 14 January 2022
  • 2 replies
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Userlevel 2
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Hi,

Using Chromecast has never been easy with Deezer, an issue I have now is that, sometimes, when playing my flow on my Chromecast Audio, the cast seems to crash, and when I restart the app it reconnects to the Chromecast but the song being played is the first one I heard on my flow.

Second issue is that, when trying to get back to the song I was listening to (after the previous bug), I quickly click on the next button (skipping 1~2 songs) until the cast seems to crash (music stopped and the bottom "Being played" bar disappears but the "Listening" icon on upper right side is still animated like in the screenshot).

When I do the same with my Android TV, the "Being played" screen freezes on this view (buttons do nothing):

But I can still swipe down to hide it and do something else on Deezer.

In both cases, when I press the play button on upper right side of the screen (next to the Cast icon) like in the first screenshot, the playlist is playing again from the beginning.

I also had this issue (at least once) on the normal Deezer app (not Beta). And I am currently using the 6.2.45.1.

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Best answer by Fabien Rayé 17 January 2022, 14:14

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Userlevel 1

Hello @Behike , thank you for your report. I have created the issue on our side, the team in charge of cast will study this crash. We will try to keep you in touch on this issue.

Userlevel 2
Badge +1

Hello @Fabien Rayé !

Do you have any news regarding the Chromecast ?

Meanwhile, I have found another issue with the Chromecast : the "Recently played" playlist cannot be played at all on a Chromecast (I have tried with both the Android app and my browser on my laptop).

Also regarding all the problems with the Chromecast, because Spotify is working way much better with it, could it be linked to the use of Spotify connect to control it? Hence requesting (from the cloud) the device to skip the song for example, instead of (I suppose you do it like that) manually controlling the Chromecast, and maybe sending all the command at once even though the device is still trying to process the first one?

I do not know the way your app was made and so cannot really judge it as you might have good explanation for those problems, but I am getting more and more frustrated by the way you manage to delay and never solve such issues. The Chromecast has never worked well, the app is mostly slow (see this issue), some issues reported by users in stable version (for example the one with the playing order being reverted) are still present even after more than a year. And the only thing Deezer is saying is "Reinstall the app" (thanks for the 50+Go to redownload), "We will come back to you later" with no news, and finally the great app complete code re-work, that fixed nor improved absolutely nothing on my side (supposing that it is the 7.0 version that has been out for a few weeks now).

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