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why is there a popping noise between tracks?

  • 15 August 2023
  • 1 reply
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My phone (Google pixel 7) has just started making a popping noise between tracks. It never did this beforehand and I haven't changed any settings. Just started doing it and I have no idea how to turn it off.

 

Any suggestions?

 

Tia

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Best answer by Alfredo.Deezer 16 August 2023, 12:13

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Alfredo.Deezer
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Hi @liza.jarvis.5 ! 

The ‘popping’ noise could be related to a cache issue, so please follow these steps to solve the problem 🔧


If you are using the battery saving mode on your device, turn it off while you are carrying out this test.

  • Open the Deezer app ➡ Gearwheel in the top right corner ➡ Data and storage ➡ Clear all.
  • Stay on the Data and storage page and under Smart Cache, slide the marker to the left so that it reaches 32Mb, then slide it to the right to reach 2GB (you can move it up to 10GB if your device has that much storage).
  • Tap again on the Gearwheel in the top right corner ➡ Log out at the bottom of the page.
  • Turn off your device for a few seconds then turn it back on.
  • Log in to Deezer with your email and password.
  • Stream a few songs and navigate in the app to see if the popping noise is gone.

⚠ Your Downloaded music on Deezer will be deleted, but you can easily download your favourite playlists and albums from your Favourites.

 

Let us know how it goes, please 😄

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