Why are my favourite tracks on Deezer are not downloading?

Hi both, 

Thanks -- Unfortunately I am in an airbnb so I can’t change the router too easily. However, I tested the issue with my flatmate who also has deezer and she does not have the problem when using the same wi-fi (from the same location away from the router). She also has a Huawei. It makes me think that rather this is an issue with my account or something. At the moment I also have Spotify (I was in the process of changing from Spotify to Deezer) and Spotify seems to download everything fine, and this is for both the desktop app as well as the mobile app. Furthermore there is a lot of ‘skipping’ with the deezer app, even when on ‘standard’ quality, whereas spotify is running smoothly both on mobile and desktop, so I was thinking something is not quite right.

@Rudi I have andriod 10 on my phone. 

Looking forward to your feedback!

Devin

Most of the albums I’ve downloaded on my iPadpro tablet are not showing. Many times I who’ve downloaded them many times and only 24 out of at last 70 show on my downloaded list. I have enough storage space. This has never happened on any of my other devises. That isn’t normal and actually it’s quite annoying. Thanks in advance for your help.

Luis

Another possible issue that I thought of is that either my VPN (Nord) or my firewall/security apps (Malwarebytes & Windows Defender / Firewall) is messing with the app. I wanted to try to allow it but was unable to find the .exe file easily on my computer. Since the only way to download deezer is through the windows store (I assume?) I was not able to easily find the .exe file. It’s not in C / Program Files or C / Program files x86 or in the deezer folder. 

Thanks,

Devin

Hey @devinmartensolzman 

We don't officially support VPNs, so you're probably onto a good trail there.

However, I thought this could help you out:

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

Was there a solution to fix the problem with favorites not downloading?

We're working on this for our next releases @Dan CT please keep the app updated!

Will do, thanks.

Same problem here on LG Velvet over WiFi. Is there a solution in sight?

We're looking into this @Francisco Grings please bear with us a bit longer!

Thanks for your support so far