Unable to view downloaded music

Hey @Hotzigetty 

Have you logged out of the app and logged back in? Sometimes that helps.

Hi @dee_dirk yup, did that and downloaded everything again. Still had the issue. Wasn't practical as I was travelling and on spotty WiFi everywhere 

@Hotzigetty

Do you store your music on SD card?

@dee_dirk nope, no sd card slot on this phone is (s21U). 

@Hotzigetty 

I just saw that you are using the beta version. Have you already reported the issue as beta feedback within the app?

@dee_dirk i did, but I'm not sure if the current version is beta or release version (the about page doesn't mention beta on this one. Hence thought I'd report here as well. 

I’ve got the same - version 7.0.2.75.

Logged in and back out, also restarted phone - no change.

Albums show up fine, as do playlists, so easy to play, just annoying.

Did you find a solution?

Having the same problem. Logged out and in again. Rebooted phone. No change. Really frustrating.

Same problem here. Have restarted my phone, logged out, logged back in etc... No joy. The really frustrating thing is that uninstalling and then reinstalling the app means downloading all the music AGAIN! But it looks like that's the only other option. If that's what i have to do my subscription is done. Too glitchy for my liking

Seems to have occurred after a recent update on the phone app. Not sure if this is the reason but too much of a coincidence?

I can view but shuffle play no longer works. And Something with downloaded tracks was borked through a recent upgrade...

The only thing that worked was reinstalling the app which means I've lost all my downloads. Frankly, I can't be bothered downloading it all again so my family subscription is done. I've had enough. 

Hi !

I’m on Android 12 (up to date) and my Deezer is in version 7.0.2.75 (says “updated : Apr 15, 2022” on the Google Playstore), and in the past few days, when i go to “favorites” : “downloaded music”, i just get this “unable to load page” message (and hitting “retry” doesn’t solve the problem), which makes it impossible for me to use this section (downloaded music), which i use a lot usually.

Please help

Same here and really frustrating as use all the time and main reason for Deezer. If I have to download everything again I'm done with Deezer 

Cannot view page with downloaded music on my Android phone and restarting the phone or the app does not solve the problem. This is a recent issue with Deezer.

Hey there @Andreko, 

restarting the app is not enough. 

You have to uninstall, reinstall and download the music again. 

Let me know how it goes :) 

Thank you. Not actually what I wanted to hear, but it is what it is.

This is happening to me - really frustrating as use this a lot, especially when travelling or driving.  What is the solution?!

(Started happening after Deezer updated to this version 7.0.2.75 on 15 Apr. ‘22)

100%…. I’m experiencing the same issues… 

I also have this issue.

@Deezer Team : considering the last comments posted here by various users, it seems obvious that your last update broke this feature.
We as users shouldn’t have to do nonsensical things such as uninstalling the app, and downloading our offline catalogue again, just because your developers broke a feature.

Please fix this ASAP, this is getting ridiculous.

Same issue here. Re-Installing and re-downloading isn't an option for some people on limited data plans.

This needs to be fixed.

Same for me. If deezer doesn't work in offline mode and doesn't work in online mode with a bad data connection then it's no use to me. Can someone from deezer please confirm and ideally tell us when this will be fixed?  Thanks, Paul

Hello everyone, this is fixed if you reinstall the app. 

If the issue continues, please contact our Support here! 

Hi !

Does reinstalling the app deletes all the offline music that has been downloaded before ?

That’s the main issue for us.