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One Hit Wonder
TrevorG
One Hit Wonder
December 14, 2022
Answered

unable to load page

  • December 14, 2022
  • 3 replies
  • 3097 views

On trying to open the Deezer app on my Android phone, I get the message " Unable to download page. Account payment is still being paid. Help please ?

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      Best answer by Johnathan.Deezer

      Hey @TrevorG!

      Please try to delete Deezer, restart your phone, than reinstall the app, that usually fix this issue. 👌🏼

      Take care. 

      3 replies

      Johnathan.Deezer
      Ultimate Superstar
      Johnathan.DeezerAnswer
      Ultimate Superstar
      December 15, 2022

      Hey @TrevorG!

      Please try to delete Deezer, restart your phone, than reinstall the app, that usually fix this issue. 👌🏼

      Take care. 

      JohnathanF
      One Hit Wonder
      TrevorGAuthor
      One Hit Wonder
      December 15, 2022

      Thanks

       

      Roadie
      Jamminjuda
      Roadie
      December 29, 2022

      Had the same “unable to load page” problem on my Android tablet. It also appeared to be logged in with no account info and would not log out. Restarting the device didn’t work, but deleting and reinstalling fixed the problem.

      As I don’t normally use Deezer from the tablet my suspicion is that Android removed some permissions from the app causing it to enter this odd logged in / not logged in state.

        TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement