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One Hit Wonder
Accesslawrence
One Hit Wonder
September 16, 2022
Answered

technical issue

  • September 16, 2022
  • 1 reply
  • 67 views

My Deezer app keeps stopping after playing a few songs. This just started recently. I have used the app for over 2 years without this issue.

I have uninstalled and installed again. Problem still persists.

Please help me

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    Best answer by Yula

    Hey there @Accesslawrence, 

    Please follow these steps: 

    1. Restart the app (kill the app and remove it from the notification bar)
    2. Try another network (4G or Wifi)
    3. Restart your phone
    4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
    5. Un-install the app and re-install the app

    1 reply

    Yula
    Deezer Staff
    YulaAnswer
    Deezer Staff
    September 25, 2022

    Hey there @Accesslawrence, 

    Please follow these steps: 

    1. Restart the app (kill the app and remove it from the notification bar)
    2. Try another network (4G or Wifi)
    3. Restart your phone
    4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
    5. Un-install the app and re-install the app
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