I hope this message finds you well. I am a regular user of your platform and truly enjoy using it to listen to my favorite music. However, I’ve encountered an issue with my Favorites playlist that I would like your help resolving.
Over the past few days, I’ve noticed that my Favorites playlist has significantly expanded, with numerous tracks being added that I did not select. Unfortunately, these new additions do not match my musical taste, and I find it inconvenient to have them in my playlist.
I kindly request your assistance in removing these unwanted tracks from my Favorites playlist, as there are too many for me to remove manually.
Thank you for your time and support. I look forward to your resolution of this matter.
Best regards,
Andrewreptile@gmail.com
Best answer by Leonídia.Deezer
Hello @Andrewreptile1, thank you for reaching out and bringing this issue to our attention.
I have reviewed your concern, and it appears that the system detected suspicious activity on your account, which may have caused the unexpected addition of tracks to your Favorites playlist.
To resolve this, we recommend the following steps:
Change Your Password: Please update your Deezer account password immediately to secure your account.
Sign Out from All Devices: On the Deezer app or website, go to your account settings and log out from all connected devices.
Review Your Account: After securing your account, you can manually remove unwanted tracks from your Favourites playlist. Unfortunately, playlist modifications need to be done manually due to privacy policies.
If the problem persists, please get in touch with us again, and I will help you further.
I apologize for the inconvenience and appreciate your understanding.
Hello @Andrewreptile1, thank you for reaching out and bringing this issue to our attention.
I have reviewed your concern, and it appears that the system detected suspicious activity on your account, which may have caused the unexpected addition of tracks to your Favorites playlist.
To resolve this, we recommend the following steps:
Change Your Password: Please update your Deezer account password immediately to secure your account.
Sign Out from All Devices: On the Deezer app or website, go to your account settings and log out from all connected devices.
Review Your Account: After securing your account, you can manually remove unwanted tracks from your Favourites playlist. Unfortunately, playlist modifications need to be done manually due to privacy policies.
If the problem persists, please get in touch with us again, and I will help you further.
I apologize for the inconvenience and appreciate your understanding.
