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One Hit Wonder
December 17, 2019
Answered

Song skipping like a scratched cd

  • December 17, 2019
  • 58 replies
  • 2543 views

I am using a Moto z2 play Android phone. In the last 6 months I've started to notice my songs are skipping like a scratched cd and have been producing this popping noise. It started out on just one or two songs but not is like every 5th song. And it is always the same songs. I have I downloaded the playlists that seem to be affected and have uninstalled the Deezer app, restarted my phone and then reinstalled Deezer. It fixes it for a few weeks and then its back.

    Best answer by Rudi

    Hi there @Crumeltje @Razorblade @Desert Family 

    Sorry that's happened. Could you try the following steps, exactly in this order, to see if it helps with your issue?

    • make sure you're connected to a wifi network
    • uninstall Deezer
    • clean your phone's cache
    • remove the SD card (if applicable)
    • turn off your phone
    • reinstall Deezer
    • open Deezer and download at least one album or playlist
    • reinsert the SD card (if applicable)

    Let me know how it goes :thumbsup_tone2:

    58 replies

    Rising Star
    December 18, 2019

    Ok then it’s not only me :-)
    I can second that

    Guitar Hero
    December 18, 2019

    I have this problem as well, and it really bothers me.

    I have read the solution to this, which basically boils down to starting over and increase your smart cache. Even though the issue is fixed for that moment, it does not take long before songs are affected again.

    Just now, a song was working fine. Then I went to previous song, and when it got back to the other song it was corrupted.

    I don't want to redownload everything again when songs are getting corrupted. Apart from the fact that I would have to do that regularly (I have done couple of times already), my playlist consists of more than 1500 songs. It’s a drag to have to redownload them every couple of weeks.

    I have experienced this issue simultaneously on a Samsung Galaxy S4 and Samsung Galaxy S8.

     

    Please come up with a decent explanation and fix, because the cache clearing is just a workaround and not even a good one.

     

    Rudi
    Ultimate Superstar
    RudiAnswer
    Ultimate Superstar
    December 19, 2019

    Hi there @Crumeltje @Razorblade @Desert Family 

    Sorry that's happened. Could you try the following steps, exactly in this order, to see if it helps with your issue?

    • make sure you're connected to a wifi network
    • uninstall Deezer
    • clean your phone's cache
    • remove the SD card (if applicable)
    • turn off your phone
    • reinstall Deezer
    • open Deezer and download at least one album or playlist
    • reinsert the SD card (if applicable)

    Let me know how it goes :thumbsup_tone2:

    Roadie
    December 20, 2019

    I'm having this same issue on a galaxy s8 too. I've already tried doing all the things you've mentioned without any success, I don't have the songs downloaded on a sd card, I have deleted the app, deleted my playlists and re-downloaded them but the songs still get damaged again and again.

    I've used this app since 2014 and have never had so much trouble with my songs. Is there any other way to fix this?

    Roadie
    December 21, 2019

    I have a Galaxy S9 and I have started experiencing the same issue about a month ago. Same predicament in that it was here and there and then more frequent. Really a drag when entertaining a small group via bluetooth device. I have been a deezer user/subscriber for almost 3 years now and have been trouble free until now. Hopefully this can be resolved sooner rather than later.

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    December 23, 2019

    Hi there @concretestiletto @André Flores 

    Sorry that's happening. Could you please tell me which tracks are being affected by this? It could be a problem with the tracks, rather than the app. If it's happening with random tracks, please let me know as well :thumbsup_tone2:

    Roadie
    December 23, 2019

    I am having the same issues. My playlist will work fine for a few songs and then for no reason, songs just start skipping like a scatched cd. Why am I even paying for the app when Deezer can't even correct the problem.

    Hitmaker
    December 24, 2019

    Hmmm I heard this today too on iOS just for a couple of songs in Flow (but they were crappy generic songs it plays once in a while so just skipped). Will try to save any I hear to post here. Only 2 songs so far. 

    Roadie
    December 26, 2019

    It's some of my very favorite songs affected.  I'm a big fan of David Garret and all of his songs from the album called Music were affected(demolished) as well as a few individual tracks.  I reloaded and they were fine for one day.   It's really frustrating to always have to skip songs I know I really enjoy.

    Rafael.
    Ultimate Superstar
    Ultimate Superstar
    December 29, 2019

    It's some of my very favorite songs affected.  I'm a big fan of David Garret and all of his songs from the album called Music were affected(demolished) as well as a few individual tracks.  I reloaded and they were fine for one day.   It's really frustrating to always have to skip songs I know I really enjoy.

     

    please do the troubleshooting shown above!