Hello, I started using Deezer one mounth ago, but I found a very annoying issue:
sometimes and unpredictably, Deezer starts playing songs. It happens in the night or during meetings and I can't prevent it (I tried to turn off the app forcibly but it doesn't seem to work).
I use a Samsung Galaxy S9 with Android 10.
Best answer by Leonídia.Deezer
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+5
Hi
Sorry to hear that you having that experience. We can’t replicate this issue to our side. This problem can be related with or device so I’m suggesting the following step:
f you are using the battery saving mode on your device, turn it off while you are carrying out this test.
• Open the Deezer app ➡ Gearwheel in the top right corner ➡ Data and storage ➡ Clear all.
• Stay on the Data and storage page and under Smart Cache, slide the marker to the left so that it reaches 32Mb, then slide it to the right to reach 2GB (you can move it up to 10GB if your device has that much storage).
• Tap again on the Gearwheel in the top right corner ➡ Log out at the bottom of the page.
• Turn off your device for a few seconds then turn it back on.
• Log in to Deezer with your email and password.
• Stream a few songs and navigate in the app.
⚠ Your Downloaded music on Deezer will be deleted, but you can easily download your favourite playlists and albums from your Favourites.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
