Guitar Hero

Answered

Since a while I am unable to listen to NPO Radio 2 (Netherlands) anymore

Forum|Forum|1 year ago
December 26, 2024
38 replies
424 views

Since a while I am unable to listen live to NPO Radio 2 (Netherlands) anymore. Does anyone have an idea what is going wrong?

I have already installed the app again and logged in again as well a few times. It's giving the notification: try-out again.

Best answer by awesomemac

Hi Jaime,

I did some tests:

Android phone, Android tablet, web browser and an iPhone.

I noticed that it worked well on the Android phone, tablet and iPhone...but 1 thing struck me:

On my wife's phone I got the same error message. No matter what I tried (as mentioned above). Whatever I tried (as mentioned above).

The same Android Deezer update is used on all devices (and the iOS version on the iPhone), however...I use Android 13 on the phone and tablet and my wife uses Android 14.

So @markertje65 do you have Android 13 or 14?

Show previous replies

awesomemac

Superuser

Hi @markertje65, can you tell us which radiostations you are unable to listen to? Please give us some examples. Thank you.

M

markertje65

Rising Star

Radionl npo sterren nl npo radio 1 2 3 4 and 5

Leonídia.Deezer

Community Manager

Hi @markertje65! Can you confirm if this is the logo of the first radio you shared?

I couldn’t find the others. Would it be possible for you to share the logos of the other radios with me, please?

M

markertje65

Rising Star

Leonídia.Deezer

Community Manager

Hi @Suus77 @markertje65! The issue could be related to the audio format provided by the radio station.

I recommend switching the audio quality to either Standard or HQ in the app settings. This might resolve the problem.

Let me know if it works!

M

markertje65

Rising Star

Thx for the reply still same problem sorry

awesomemac

Superuser

@Leonídia.Deezer: I don’t think that this is the solution. The audio setting is set on High Fidelity and I can play NPO2 and other radio stations.

I just don’t understand why I can play NPO2 and @markertje65 can’t. We are using the same Deezer and live in the same country.