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Shuffle downloaded music bug

  • September 9, 2024
  • 7 replies
  • 61 views

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When I select "shuffle play" in the downloaded music section of the Android app, I get the message "in offline mode you can only listen to previously downloaded playlists and al..." There are two issues here: 1. I am trying to shuffle downloaded music, which can be played individually as albums; 2. I am not in offline mode.

I have already uninstalled and reinstall the app, but the problem persists. Can anyone help please?

7 replies

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  • Author
  • Lover
  • 14 replies
  • September 9, 2024

 


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5050 replies
  • September 18, 2024

Hi @KRDC could you please confirm if the problem persists?
Thanks


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  • Author
  • Lover
  • 14 replies
  • September 18, 2024

Hi Jaime. Yes it does. It has worked properly, but the problem reappeared this week. Interestingly, it occurred immediately after switching the account member from my kids' one to mine. I don't know if that's linked or not.


awesomemac
Deezer Legend
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  • Deezer Legend
  • 1350 replies
  • September 18, 2024

Did you try the re-create this @Jaime.Deezer? If not, I can try if the same happens here.


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5050 replies
  • September 20, 2024

I tried but could not reproduce it. How about you @awesomemac?


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  • Author
  • Lover
  • 14 replies
  • September 29, 2024

This does seem to be related to switching profiles in the Android app. Shuffling downloaded music had worked for a few days without issues, but when I switched to my kids' profile and back to mine shortly afterwards, I got the same error message as in my original post.


awesomemac
Deezer Legend
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  • Deezer Legend
  • 1350 replies
  • September 29, 2024
Jaime.Deezer wrote:

I tried but could not reproduce it. How about you @awesomemac?

No I didn’t.


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