One Hit Wonder

Answered

Playlists keep refreshing/ jump to top song

Forum|Forum|3 years ago
July 13, 2023
42 replies
869 views

Each time I lock my phone, the playlist I'm in (i.e., my favourites) refresh/ jumps to the top. This requires me to then, scroll down through roughly 2000 songs to get to the location I last stopped at before locking my screen. How can I fix this ???

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Best answer by Leonídia.Deezer

Hi @Charlize, sorry to hear that you're having this kind of experience.
Have you tried reinstalling the app and clearing the cache? Also, have you rebooted your phone? These steps can often resolve common issues.

Additionally, if you could record a video showing the step-by-step process you're following, it would be very helpful in understanding the problem.

Leonídia.DeezerAnswer

Community Manager

Hi @Charlize, sorry to hear that you're having this kind of experience.
Have you tried reinstalling the app and clearing the cache? Also, have you rebooted your phone? These steps can often resolve common issues.

Additionally, if you could record a video showing the step-by-step process you're following, it would be very helpful in understanding the problem.

N

Neilo1991

Rising Star

I'm having the same issue, i have deleted the app and cleared cache and still have the same issue. To be honest it's ruining my experience of using the app, if it isn't resolved i will prob switch to spotify.

Leonídia.Deezer

Community Manager

Hi @Neilo1991, it would be very helpful if you could record a video showing the step-by-step process you're following.
With this information, I could better understand the problem.

A

Anshelmo

Guitar Hero

I have the same issue. No Video, but I can give a hint to reproduce it. Open your loved tracks playlist, pick a song like in the middle, click on the "now playing" tab that shows the cover and then open the lyrics. After that, swipe back to the "loved tracks" list and you will see that it has jumped to the top and is no longer at the letter / band you were.

N

Neilo1991

Rising Star

Hi leonidia,

I will instead explain to you what i am doing. Open settings > apps > deezer > storage > clear cache.

Deleted app, re-installed and issue is the same. I have done this process in reverse, tried the process including resetting the phone.

If this issue has just started to occur for multiple users, it would indicate an issue with the coding for the app.

It's a great app, please fix though as it is getting very annoying.

Alfredo.Deezer

Community Manager

Hello @Neilo1991

Can you let us know the model of the device 📱 that you are using for Deezer and also the software version installed on your phone to check it out, please?

Thanks! 😄

N

Neilo1991

Rising Star

Hi Alfredo,

I am using the galaxy s20 FE

One UI - version 5.1.

Thanks for getting back to me so quick.

Kind regards,

Neil

Alfredo.Deezer

Community Manager

Hello @Anshelmo @Neilo1991 @Charlize

Thanks for the info provided. One more last thing, can you share with us the number of albums that you have added to the Albums section on your Deezer app, please?

The bug has been identified by our developers and they are working on it already, so it will be fixed soon! 🙏

A

Anshelmo

Guitar Hero

I have this problem at the favorite songs playlist, which are 2078 tracks.

Alfredo.Deezer

Community Manager

Hey @Anshelmo

And how many albums do you have in your ‘Albums’ section? 📀

Our developers are already working on it and the bug will be fixed soon! 👊

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