Hi, my deezer iz working but is shows red(not connected to network, and I cant use song recognition, it says no network. I uninstalled the app, cleaned cash memory... Nothing.
Best answer by Nina Nebo
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Userlevel 7
+12
- Deezer Legend
- 2106 replies
-
28 August 2023
- Answer
Hi
On which device you have problem ?
If is on mobile app try next :
Reset your WiFi
Signs that your mobile is not connected to the internet include:
- The Deezer app displays the "You're not connected to the internet" notification and/or a banner message reading "Deezer is offline"
- Nothing happens when you tap the Play button
- Tracks are greyed out
Before you do anything else, try resetting your mobile's WiFi:
- Turn off the app
- Turn off your WiFi
- Wait for about two minutes
- Restart your phone
- Enable WiFi
- Open the app
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 look link below , maybe can help youÂ
Problems With Playing Music On Mobile
https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile
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Problems With Playing Music On Web
https://support.deezer.com/hc/en-gb/articles/115004370249-Problems-With-Playing-Music-On-We
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or contact our Deezer support  https://support.deezer.com/hc/en-gbÂ
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Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.