Hi @lenieelvis 

• If you search the topic, it’s been discussed quite a bit. Troubleshooting steps can be seen and tried.
• This is an English-speaking forum and you might get more responses if you use a translator. Folks here are donating their time and you want to make it as easy for them to help as possible.
• Issuing ultimatums about leaving deezer don’t really carry any weight. Just about all of us here are fellow subscribers like yourself and don’t see a dime of your subscription fee.
• You can always open a help ticket with deezer support. The link is here → https://support.deezer.com/hc/en-gb

Best of luck.