Music not being downloaded

​@northernskylistens by all means, feel free to be as cynical as you like, but there are three responses in this thread alone from Deezer Community Managers and two from a Deezer Legend.

The suggestion I will make to you, when trying to add songs to your downloads, is to make sure you have favorited them first.

If it doesn't work out for you with deezer, thanks for giving it a try, and good luck wherever you end up.

Hello ​@GropplerZorn - Thanks for the response. Many songs that were favorited were not downloaded so I did try that too. I did notice that if I sat there for 10 minutes eventually the download might catch and start downloading, but if I added new songs to the playlist those will not download. Sorry for my cynical attitude but I was really frustrated with that app not doing things it was supposed to do despite my troubleshooting and despite trying things so many people with the same issues tried. 

I've just had a new phone and experienced the same issue i.e. after selecting to download the entirety of my 990 favourited songs some went green (downloaded) and some stayed grey. I've managed to fix it this morning and get them all green after reading this thread and this is what I did:

Opened the app, tapped on Favourites, scrolled down and tapped Downloaded Music. Here it shows playlists and the only one that appears for me is Favourite Tracks. It had a green bar underneath about three quarters towards the end so I guess it had already started downloading them but stopped for some reason (likely due to the amount of songs or losing WiFi signal). I went back and forth a bit between Favourite Tracks and then back to Downloaded Music and it started downloading again. I went back to my phone home screen and tap held on Deezer, went on the App info and could see the storage used go up massively.

So I guess it struggles to download lots of tracks all in one go so it's likely you need to force it to start the download again (by doing the above that worked for me). Not ideal for sure but atleast it's possible to fix it. 

Hey Mike,

I’ve have tried everything I can think of you get my playlist to download. I also tried that you did but it just still wont download. Since my last post I have upgraded to a pixel 10 pro from a 7 pro and I was hoping that would fix it. I really like Deezer but this is killing me. The only way I can get downloads to start or continue a playlist download is to reboot my phone and I have to keep the deezer app opened otherwise it stops. I also am now using the beta version of deezer on my phone but still having download issues. At this point I don’t think its my phone or me but its the app just having issues. I’ve opened tickets with them but its always the same things to try. So I am hoping the Deezer community can help me get this working.

One other thing - If I add a new song to a downloaded playlist it will not download and I dont know how to get that working…