Guitar Hero

Answered

MS0004 error, can't do anything

Forum|Forum|5 months ago
April 2, 2026
24 replies
244 views

Bonjour, jusqu’à hier je n’avais jamais eu de problème avec Deezer, mais aujourd’hui, quand j’ai essayé de mettre de la musique, c’était impossible, même les versions téléchargées

J’ai tout essayé pour résoudre le problème : changer de réseau, vider le cache, me déconnecter, réinstaller l’application mais toujours rien.

Je ne sais pas quoi faire, c’est un gros problème Deezer

Hi, until yesterday i'd never had any issues with Deezer, but today when i tried to played some music it was impossible, even the downloaded ones

I tried everything i could find to fix it, switching network, clearing cache, logging out, I reinstalled the app but still, nothing.

Idk what to do, that's a big problem Deezer

Best answer by Alfredo.Deezer

Some users were still experiencing issues following this morning's service interruption.

A fix was deployed at 6:15 PM CET to resolve these problems.

You may need to sign out and then sign back in to your app.

Bonjour! @unytix @ABCDHVIA

Bonjour, veuillez consulter ce message sur la communauté FR pour les dernières nouvelles. Le problème devrait déjà être résolu.

Nous avons transmis le dossier à un niveau supérieur en interne.

https://fr.deezercommunity.com/android-33/musiques-grisee-uniquement-dans-mes-playlists-48588

Show previous replies

Neil.Deezer

Community Manager

On top of that I noticed that i can’t access to my playlists on android app, windows app or website. Error reported “try again later”

I’ve just been speaking with our engineers this morning, they believe whatever was impacting your account looks to have cleared itself during the night.

Could you please check if your account is working properly again? You might need to logout of your app and back in again to “refresh” it.

T

Toon49

Guitar Hero

On top of that I noticed that i can’t access to my playlists on android app, windows app or website. Error reported “try again later”

I’ve just been speaking with our engineers this morning, they believe whatever was impacting your account looks to have cleared itself during the night.

Could you please check if your account is working properly again? You might need to logout of your app and back in again to “refresh” it.

All seems now ok, I had to reinstal the mobile app for but it’s overall ok

D

dkohalloran

Roadie

I'm having this same issue but it's random songs. Some albums I can listen to half the songs, and the other half give me MS0004 error.

For instance, I want to play the song Heaven or Las Vegas by Cocteau Twins, and I get the error, but I go to another song on the album and it's playable. Nothing is greyed out, I have cleared the cache, and I've reinstalled the app. It seems server side.

Jaime.Deezer

Community Manager

Thanks @dkohalloran I have reported it to the music team and Heaven or Las Vegas seems to be working fine now. Could you please confirm?
Also, are there any other songs that give you the same error?

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