Guitar Hero

Answered

MS0004 error, can't do anything

Forum|Forum|5 months ago
April 2, 2026
24 replies
244 views

Bonjour, jusqu’à hier je n’avais jamais eu de problème avec Deezer, mais aujourd’hui, quand j’ai essayé de mettre de la musique, c’était impossible, même les versions téléchargées

J’ai tout essayé pour résoudre le problème : changer de réseau, vider le cache, me déconnecter, réinstaller l’application mais toujours rien.

Je ne sais pas quoi faire, c’est un gros problème Deezer

Hi, until yesterday i'd never had any issues with Deezer, but today when i tried to played some music it was impossible, even the downloaded ones

I tried everything i could find to fix it, switching network, clearing cache, logging out, I reinstalled the app but still, nothing.

Idk what to do, that's a big problem Deezer

Best answer by Alfredo.Deezer

Some users were still experiencing issues following this morning's service interruption.

A fix was deployed at 6:15 PM CET to resolve these problems.

You may need to sign out and then sign back in to your app.

Bonjour! @unytix @ABCDHVIA

Bonjour, veuillez consulter ce message sur la communauté FR pour les dernières nouvelles. Le problème devrait déjà être résolu.

Nous avons transmis le dossier à un niveau supérieur en interne.

https://fr.deezercommunity.com/android-33/musiques-grisee-uniquement-dans-mes-playlists-48588

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Guitar Hero

Same here, app unusable for more than 12 hours ...

Guitar Hero

Tout va bien comme ils disent ! 😀

Community Manager

Same here, app unusable for more than 12 hours ...

Hi Toon49 - are you still having issues? You posted this just around the time we deployed our fix.

Guitar Hero

Same here, app unusable for more than 12 hours ...

Hi Toon49 - are you still having issues? You posted this just around the time we deployed our fix.

Yep, now back to earliers issues (grayed titles in playlists)

Community Manager

Same here, app unusable for more than 12 hours ...

Hi Toon49 - are you still having issues? You posted this just around the time we deployed our fix.

Yep, now back to earliers issues (grayed titles in playlists)

To clarify, do you mean 1-2 tracks greyed out or are all of your tracks greyed out in a playlist?

Have you already tried any of the following things? logging out and back in again, resetting the cache of your app or reinstalling your app?

Guitar Hero

I tried every things possible (cache, resinstal, phone reboot ...)

All titles in playlists still grayed and error MS0004 while playing random titles

Community Manager

I tried every things possible (cache, resinstal, phone reboot ...)

All titles in playlists still grayed and error MS0004 while playing random titles

I’ve just sent you a DM about this as I’ve just attempted some account level manipulations of your Deezer account that I’m hoping might fix this issue for you.

Guitar Hero

On top of that I noticed that i can’t access to my playlists on android app, windows app or website. Error reported “try again later”

Community Manager

On top of that I noticed that i can’t access to my playlists on android app, windows app or website. Error reported “try again later”

All three are affected? We’ve typically seen this only affecting the apps, website functioned just fine.

If that’s the case, then I’m afraid I’m at the limit of what I can do to help with this personally. I’ve passed the details of your case on to our engineers and I’m going to raise a ticket with our support team too.

You should receive an email notification with the details of the ticket.

Roadie

Hi @frostymm !

...

@Nina Nebo
After checking all this, everything seems good and the app is actually even worse today lmao
I managed to play the first 7 or so songs I tried and then every single one after that has errored out either immediately or half-way through. I sent a video of it to support directly XD

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