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Android

Do you need help with Deezer on you Android device? Ask your questions here!

  • 619 Topics
  • 2,990 Replies

619 Topics

L
Tiny Dancer
Lawrence LevittTiny Dancer
asked in Android

can't get my galaxy watch 5 pro logged in

I can't login to my watch I got my phone right next to my watch but each time I clicked on login from my watch it failed and nothing happened at all 

1
Leonídia.Deezer
Community Manager
5 months ago
D
Runaway Baby
DemiTee94Runaway Baby
asked in Android

App crashing and now no images?

I keep getting issues with my app crashing, was told to uninstall and reinstall which I have done but now the Deezer App won’t load any images? Just has black boxes where the images should be, and still crashes. Followed all the “battery care” tips as well. Using Samsung Galaxy S21 Ultra, Android 13 and the most up to date version of Deezer.

1
Nina Nebo
Deezer Legend
6 months ago
A
Tiny Dancer
AJxTiny Dancer
asked in Android

How to keep Deezer playing in the background over other audio apps (workout apps)

In the past, my Deezer music has played over my other work out/video apps (FitOn, YouTube). I was able to listen to my Deezer workout play list while waching the work out video on my mobile phone. Since the new logo and whatever changes were made, every time I open another app that uses audio - it shuts down Deezer. It was all working perfectly until the recent changes. Is there some setting that has change that I can change back? Or is this part of your new coding? How do I get Deezer to keep playing in the background over other video apps? I am sure it is a quick fix😉

1
Leonídia.Deezer
Community Manager
5 months ago
R
Tiny Dancer
RobWadTiny Dancer
asked in Android

bug

App reports incorrect android.media.action.CLOSE_AUDIO_EFFECT_CONTROL_SESSION instead of android.media.action.OPEN_AUDIO_EFFECT_CONTROL_SESSION, resulting in the equalization not being applied

1
Leonídia.Deezer
Community Manager
7 months ago
E
Tiny Dancer
Eder GodoyTiny Dancer
asked in Android

Dezzer problem

 

1
Nina Nebo
Deezer Legend
7 months ago
M
Runaway Baby
Mirco TestaRunaway Baby
posted in Android

album download

Some songs of an album I downloaded aren't avaiable offline. 

1
Jaime.
Community Manager
6 months ago
Lucas Cavalheiro Soares
Tiny Dancer
Lucas Cavalheiro SoaresTiny Dancer
posted in Android

Bug - Android

Prezada equipe do Deezer, Gostaria de relatar um erro que tenho observado no aplicativo Deezer para Android. Ao reproduzir músicas que possuem mais de um artista, apenas o artista principal está sendo creditado, enquanto o aplicativo para iPhone e outras plataformas de streaming exibem corretamente todos os artistas envolvidos. Para facilitar a compreensão, anexei imagens comparativas do aplicativo do Spotify (que mostra corretamente todos os artistas) e do aplicativo Deezer para Android (que apresenta o problema mencionado). Espero que a equipe possa analisar e corrigir esse inconveniente, proporcionando uma experiência mais consistente para os usuários de Android. Agradeço pela atenção e aguardo ansiosamente por uma solução. Atenciosamente,Lucas Cavalheiro Soares  

1
Leonídia.Deezer
Community Manager
4 months ago
J
Runaway Baby
jimmyroe30Runaway Baby
asked in Android

deezer connect not working

I just signed up for a 3 month discounted subscription but deezer connect is not working. This is so disappointing as it's the only way I connect to my Sonos speakers. Before you say use the Sonos app, I won't do that. That app is inferior and I drive music from my streaming apps. If this won't work, I want a refund and my sub cancelled. 

1
awesomemac
Deezer Legend
5 months ago
C
Tiny Dancer
cydedgeyTiny Dancer
posted in Android

can a mod delete my account

Hi can a mod delete my account pls. Many thanks 

1
Nina Nebo
Deezer Legend
5 months ago
S
Runaway Baby
Sofiia.KozorizRunaway Baby
posted in Android

Bugs with the latest updates

Hello,I want to report 3 issues that appeared in the latest updates. They are extremely annoying.1. My favorite playlist is in my downloads. But whenever I am in the offline mode. It never loads. And asks me to exit the offline mode. his was not the case before.2. I had a broken song, but the repair function was removed.3. (Screenshots attached) I sort my favorite playlist by artist. And when I click on the song, and expect to listen to my favorite songs by the artist and I don't get that. The playlist is in "I don't know what" order altho the shuffle button is off. And that was not the case before.Best regards,Kida

1
Leonídia.Deezer
Community Manager
4 months ago
O
Runaway Baby
Ole LaursenRunaway Baby
asked in Android

can't play albums

Hi!For some time now, I cannot play albums. When I try, the app returns to the previous song. I am using a 3 year old Motorola One Hyper phone.Why is that?

1
Nina Nebo
Deezer Legend
5 months ago
J
Tiny Dancer
Jasper Schoon
asked in Android

Error Multiple Devices - Deezer Family

Hello Community  My question is as follows : We have a Family Account for Deezer. How many members of our family can listen to Deezer simultaneously? We have made 3 extra (family-) members next to the main account but when someone of my family is listening in our house to Deezer. And I am on my phone also listening theDeezer gives an error. The message states that I cannot listen at once on multiple devices. But we have a Family account – so whats the point? Please can you help? Best regards, Jasper 

1
Nina Nebo
Deezer Legend
7 months ago
S
Tiny Dancer
Sakhabiev AskhatTiny Dancer
asked in Android

Unnecessary actions required then going from song to album on android

Situation: I wanna go from playing song to album page. I click 3 dots button and menu that opens does not contain required button right away. I must scroll down to see it for some reason. Can you fix it please?

1
Nina Nebo
Deezer Legend
4 months ago
N
Runaway Baby
Nikita IsukRunaway Baby
asked in Android

App icon in Android 12 and later

Will we have an icon without text in Android 12 and later? This amount of text on such a small icon doesn’t look particularly nice That's what I mean  

1
Noam Asulin
Deezer Legend
6 months ago
T
Runaway Baby
ThimoclesseRunaway Baby
posted in Android

Better image quality lockscreen (android)

I noticed that the quality of the images of the player on android is low. The player that I talk about is the one on the lock screen and the notification center on my Google Pixel.I’ve put an example of that, I’m talking with screens. There is Deezer, Spotify and YouTube Music. Spotify and YT Music have high quality. But the Deezer one is in bad quality.However, images in the app player are in high quality, so it’s only on the lock screen/notification center player. Also, it lacks of a “like” button and “next music” and “previous music” but I heard that they are working on.I hope that Deezer will fix that quickly because add a feeling of old app… If someone of the Deezer Team read this, love you guys   It adds a feeling of bad quality to the app. I think that it’s not hard to implement 

1
Leonídia.Deezer
Community Manager
4 months ago
T
Runaway Baby
ThimoclesseRunaway Baby
posted in Android

Play/Pause hover button Android

I noticed that the hover of the play/pause button isn’t larger than the icon itself. It’s the case on the other button, but not in the play/pause.     All “circle” seems to have the same size, even if the icon of play/pause is bigger than the next/previous one. It's doing that only on Android, but in IOS circles adapts to the size of the icon. It’s a small detail, but it makes feel the play/pause button awkward to click. On the “reduced player” the round is bigger and make the play pause button better to click on it. I hope that it will be solved, it’s a small detail but the Android app is full of small details missing in comparison to the IOS app that is way better. Good luck Deezer Team, you are doing a great job, and I hope that you will be able to push the android app to the same standarts that the IOS app.

1
Leonídia.Deezer
Community Manager
4 months ago
A
Runaway Baby
AdirandielRunaway Baby
asked in Android

App crashes when viewing new albums

App crashes everytime I try to select an album Ive never listened to. The app was reinstalled a week ago, Ive deleted cache memory, restarted phone, and logged out plenty of time.Did not have this issue prior to reinstall.

1
awesomemac
Deezer Legend
6 months ago
I
Tiny Dancer
ianglondonTiny Dancer
asked in Android

Galaxy z fold 5

Since getting a new Galaxy fold z 5. Deezer keeps crashing and closing.I've reinstalled the app but it keeps happening. is there a know issue for this device?  Regards,Ian 

1
Nina Nebo
Deezer Legend
4 months ago
C
Runaway Baby
Core VolRunaway Baby
asked in Android

queue

My queue is not on the bottom right corner like stated. Where is it?

1
awesomemac
Deezer Legend
8 months ago
W
Runaway Baby
WickerRunaway Baby
asked in Android

Network error

Hi, my deezer iz working but is shows red(not connected to network, and I cant use song recognition, it says no network. I uninstalled the app, cleaned cash memory... Nothing.

1
Nina Nebo
Deezer Legend
7 months ago
R
Runaway Baby
R2VRunaway Baby
posted in Android

Deezer for Android Automotive OS plays uploaded own mp3s corrupted; cannot repair

I recently discovered the Deezer app on Android Automotive OS and I think it’s great to finally have this so I can cancel my Spotify subscription (which I took because I couldn’t get Deezer yet).But I’m having trouble when playing a playlist that also contains some mp3’s that I uploaded myself into my account. All these uploaded mp3’s sound distorted.I’ve also had this before on the mobile app, but in the Deezer mobile app you have this “repair” option when an uploaded mp3 got corrupted, and after running that, it sounds ok again. The Android Automotive OS version of Deezer unfortunately does not have a similar option.So could you please look into this issue of corrupted uploaded mp3’s on the AAOS version?

1
Leonídia.Deezer
Community Manager
7 months ago
B
Runaway Baby
Billy JoeRunaway Baby
asked in Android

Tenho plano premium e tem musicas q nao baixa

Olá tive acesso ao Deezer pago através da assinatura que fazo do Meli+ do mercado livre ...e notei que tem musicas q eu vou baixar pra ouvir offline porem nao baixa e fica indisponível na hora de ouvir sem ter a necessidade de conexão Gostaria de que vcs resolvessem esse problema ou me explica o pq disso

1
GropplerZorn
Deezer Legend
8 months ago
D
Runaway Baby
dejushinRunaway Baby
posted in Android

Bug report on beta android app: search UI issue

Version 7.1.5.26 of the app. I'm a beta tester. I've encountered a somewhat annoying bug. I've attached a YouTube link demonstrating the issue.

1
Leonídia.Deezer
Community Manager
5 months ago
M
Tiny Dancer
Melvin JuarezTiny Dancer
posted in Android

Unformatted text at playlists view

Hi! I discovered a bug when I tried to add a new song in a playlist. The text where should be a character, presents a unformatted text.  

1
Leonídia.Deezer
Community Manager
7 months ago
A
Runaway Baby
ANRNRunaway Baby
asked in Android

Deezer App Opening Samsung Web Browser

Recently when I open the deezer App to stream music, it opens Samsung Web browser at a Deezer page not found. My device is an S22. . Apart from being annoying, I have to close the browser every time.  I cannot see any settings that have changed and why Deezer App might be opening a Web page when it never has before . My renewal is up at end of month,  and I'm unsure about renewal if this is an ongoing issue..  

1
bluezzbastardzz
Deezer Legend
8 months ago
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