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Hitmaker
Dec 19, 2020 6:24 PM UTC
Answered

Google assistant can't play albums or artist on Deezer

Hi!

 

When I am asking to play something specific on Deezer, google says that something went wrong. I am on Android 11 and Oneplus 8 Pro.

 

Hitmaker
Jan 11, 2021 5:21 PM UTC

Thank you!

28 replies

Rising Star
Sep 3, 2024 6:59 AM UTC

Any update on this? I opened a ticket in DeezerSupport and they said this is working, but actually it is not. I cannot play any playlist, even if it is Downloaded.
If I ask for a specific Song then Deezer plays a different Song each time.

What a mess !

Roadie
Mar 24, 2025 10:59 AM UTC

I have the same problem. Up to 3.months ago Google assist on my Google Nest Audio was reacting fine, but now with ever command towards Deezer it returns A problem occured, retry when you are ready.

It works with YouTube Music but even then it drops the ball now and then.

This really sucks Google...fix it!!!!

Rising Star
Mar 24, 2025 11:16 AM UTC

​@RoVo  I had many conversations with support and finally I jumped out to Spotify, this and other issues were never fixed. I think Deezer is a dead project.

Roadie
Mar 24, 2025 6:08 PM UTC

​@manuel.na82 If I read the threat correctly it is a problem of Google Assistant so this can also occur with Spotify.

GropplerZorn
Superuser
Superuser
Mar 25, 2025 4:01 AM UTC

 

Deezer Legend
Rising Star
Mar 25, 2025 7:52 AM UTC

​@manuel.na82 If I read the threat correctly it is a problem of Google Assistant so this can also occur with Spotify.

Nope, it works perfectly: https://support.google.com/googlenest/answer/7030379

Roadie
Mar 25, 2025 6:17 PM UTC

I have the same problem. Up to 3.months ago Google assist on my Google Nest Audio was reacting fine, but now with ever command towards Deezer it returns A problem occured, retry when you are ready.

I’m having this very issue. It started about 1 week ago. I didn’t actively change anything about my set up, but I can’t speak as to whether there was an automatic update somewhere. Has anyone heard of a solution?

Jaime.Deezer
Community Manager
Community Manager
Mar 26, 2025 3:58 PM UTC

Hi ​@Alyce ​@RoVo do you get the following error message "Sorry, an error has occurred. Try again when you are ready."?
If that is the case, it is related to a known issue and our devs already contacted Google in order to investigate.
Apologies for the inconvenience